Q Talk

[Christina C24]

The voucher is missing 3 letters/numbers at the end. I learned this after a 25 minute phone call with Nespresso. The Nespresso representative could not help me. I have to call back between 9-5p eastern and ask for the financial dept. insane.

[Kachina624]

@Christina C24   Suggest you notify the mods at qvcsocialteam@qvc.com, iincluding your order #.  Maybe they can help.

[Christina C24]

Oh this is helpful. I’m going to do that now. Thank you so much!!

[jackthebear]

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@Christina C24 wrote:
The voucher is missing 3 letters/numbers at the end. I learned this after a 25 minute phone call with Nespresso. The Nespresso representative could not help me. I have to call back between 9-5p eastern and ask for the financial dept. insane.

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return as defective

[shy bobcat]

@Christina C24 

 Please let us know what you find out.  Customers need to be able to use this voucher as described in the TSV presentation.

[Christina C24]

I contacted QVC. They opened a ticket and escalated the issue to a higher level. It will take 5 days for the ticket to be completed and closed and then I will be mailed a new voucher. I rec going the QVC route not Nespresso. I hope this helps!