Q Talk

[Catch71]

This is 2022; so many things have changed and they expect everyone to change along. Unfortunately, they assume everyone has a printer and can print their own labels, while the reality is not everyone does and it makes it difficult to return something they were used to having a label for.  I have a printer and can print my own labels, so its not really an issue for me but I do sympathize with those that dont.  In a few years they probably wont even have a live person in customer service to talk to; the way things are going they will lose a certain population.  

[Catch71]

@mimomof4 

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@mimomof4 wrote:

Is there a reason you are not able to go to the order on the website here to the order you want to return and save and print the return label and packing slip.

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That was my initial thought, then I thought of an elderly person without a computer or printer.  We forget not everyone has the ability to print a label.  Many seniors shop on  qvc and I imagine they are most likely the ones requesting a label be sent to them. We cannot forget not everyone is fortunate to have the ability to do so.

[haddon9]

I don't know when you placed your order but the Christmas return policy has been in effect for at least a week (if not longer by now).

[yamma024]

I don't think the Christmas return policy has started yet, unless it was a Christmas in July item.  I thought they said 9/23/22. I might be wrong on tomorrows date.

[moonandthestars]

@yamma024 I believe you are right that the christmas return window started today - 9/23

[jazzie3]

The return label not being included has discouraged me from ordering. Anyone else feel the same way?

[Patriot3]

I always go to my "order status", pull up the order, follow the directions and print the label.  Haven't had trouble so far.   Of course, this won't work if you don't have a printer.

Sounds to me like they are making it harder and harder to return merchandise.  Maybe that's their plan.

[corita]

   I just recewived my 6th item wihtout a label.  It is irritting!!  I do thinK they MUST inlcude a return

[corita]

       I just received my 6th item without a label.  It is irritating!!  I do thinK they MUST include a return label with clothing.  Chances are higher that clothes might have to be returned.

[febe1]

Quality, value, convenience, well...all three poof!!