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10-26-2020 02:25 PM
@eddyandme wrote:
Though no expert, I don't think you've been scammed @MW in Iowa .
For a couple of weeks now, every time I open my Order Listing directly above the picture of the item ordered it states, "Refund Issued". This is for everything: in process, waitlist, advance orders.
Last week I messaged them (my email is gone) questioning why an order, though a week ol, was not noted "in process" - just a blank space. Also mentioned the refund issued notice on all orders, but think they misunderstood and thought I wanted a refund on something. I hadn't returned anything! Still haven't returned anything in quite a while!
So, I think something's amuck with the Q's computer system - and apparently IT hasn't realized it yet. So don't think there's anything you need to be concerned about. Truly believe the problem lies on QVC's end.
@eddyandme. That "refund issued" msg blinks on then quickly disappears and is obviously a glitch.
10-26-2020 02:35 PM
@Kachina624, yes, it's got to be a glitch. My laptop is failing and moving slowly, but the second time I go in it doesn;t show.
I've had a couple items never processed, so after a week, I've cancelled. Have you experienced that too?
10-26-2020 02:50 PM
Ugh, that's so annoying.
I received an order from LLBEAN. I had ordered two pairs of gloves. The package that came was huge and I thought holy mackeral what size gloves did they send me! LOL turns out that yes my gloves were inside but so were 2 items obviously meant for some other customer.
I have to call them to let them know that I received the wrong items and ask how they want me to deal with them.
10-26-2020 07:13 PM
@eddyandme wrote:@Kachina624, yes, it's got to be a glitch. My laptop is failing and moving slowly, but the second time I go in it doesn;t show.
I've had a couple items never processed, so after a week, I've cancelled. Have you experienced that too?
@eddyandme. No, I just hang in there and wait. Everything eventually ships. I'm in no hurry. I think 5 or 6 days is the longest processing time I've had.
10-26-2020 07:21 PM
@Kachina624 wrote:
@eddyandme wrote:@Kachina624, yes, it's got to be a glitch. My laptop is failing and moving slowly, but the second time I go in it doesn;t show.
I've had a couple items never processed, so after a week, I've cancelled. Have you experienced that too?
@eddyandme. No, I just hang in there and wait. Everything eventually ships. I'm in no hurry. I think 5 or 6 days is the longest processing time I've had.
Sorry @Kachina624 , I didn't explain myself very well. The item is pictured on the order list and there's nothing to the right of it, i.e., no inprocess, backordered, etc. It's just blank! That's when I cancel them, figuring those orders must be in some limbo. It's just weird!
10-27-2020 12:06 AM
I got the same email and I didn't send anything back either, I called customer service
and they said they didn't know why I got this email and asked me if the email gave
me the product info. I didn't and I think they are just screwed up there. I recently
waited for a product for 3 weeks watching it on line telling me if was still in process.
Then all of a sudden to said returned. I never even received it. This stuff is crazy and I again called CS and they said they did not know why this happened. They offered
to send me the product again but after all this I just said keep it. I want all my money
back. They did refund me the money quickly. Something is going on at QVC because
too many mistakes are happening.
10-27-2020 04:24 PM
I had something similar it said item shipped 10/14 and then on 10/16 I got an email that said the item had been returned and my account was refunded (I also noticed that the item# had also changed).....I never received the item....I called CS and they said the box could have been damaged in shipment and returned back to QVC....or it was a processing error....never got the item....I
re-ordered under the new item # and received the item and it was under the new order #....
All these strange goings on...maybe it has to do with that new step they have in place now----it goes from "in process" to "preparing your order" and then "shipped"....
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