Mailman Ordering for me?

Angels&Ladybugs · ‎10-14-2016

I was not going to post this, but after reading about the wrong items being sent, I have decided to as a heads up.

Every morning, I check my bank accounts online and also check my order status on several websites if I have anything coming. On Sunday morniing, March 11, I checked on the status of a D&C top I had ordered on the 8th. To my suprise, there was an order showing for the TSV of the previous day, March 10, of IT Cosmetics. I did not order this. I called CS immediately to let them know I did not order this and to cancel. Of course, they said it was too late to cancel. They also informed me that it was a phone order, which I NEVER do, I always order online. I told them to look at my account and see that I have never ordered any type of cosmetics. On top of that, I am a blonde caucasian and the makeup was ordered in the darkest shade. The icing on the cake was, express shipping to the tune of $20.19! I despise shipping charges and avoid them whenever possible. The CS rep actually told me that someone else in my house called it in. I told her that I live alone and had no one over yesterday. Next, I was told that someone could have broken in while I was out and used my landline to order. I told her I was home all day and night and had no burgulars who wanted to call in a makeup order TO BE SENT TO ME! Next, I was told that since the order definitely came from my phone number, the mailman could have broken in, ordered the makeup vis my landline phone with the plan of stealing it when it arrived. I kid you not. Not ONCE did it occur to this rep that someone at QVC made a mistake. When I pointed that out, she insisted that a phone order came in from my landline phone number the evening before. Long story short, it came, I didn't open it, returned it and got a refund on shipping both ways (after 3 more 15 minute phone calls) a month later. I told them to remove any credit cards I have on file to avoid this happening again and I went online and removed them from the "My Account" page. The point of the story is, someone at QVC made a mistake, big deal, I make them everyday. Just say so and fix it instead of making up outlandish scenarios that did not and could not happen. It was not much money, but if this mistake was made on a $5,000 massaging recliner, my CC company would have been a little upset. Everyday now, I check to see if the online QVC site has any credit cards on file. Sometimes they pop back up even after I have removed them repeatedly and not placed an order. So check and make sure on your accounts if you don't want the hassle of a mistake no one will admit.

software · ‎06-08-2016

It's sad but your story doesn't surprise me, not exclusively with QVC but any customer service.

I think after the 2nd stupid excuse, I would have asked for a supervisor or hung up, waited a few and called back. They all work from a script, thinking is not allowed.

Shame on QVC

AuntG · ‎03-09-2010

Very odd. I'll agree they threw out some pretty unlikely possibilities, but it appeared to QVC that the call came from your house so I guess they figured it wasn't anything on their end.

Justice4all · ‎12-22-2013

You don't sleepwalk?!

GAQShopr53 · ‎07-27-2015

Wow....I hope you find out what really happened...I would want to know so it doesn't happen again...Thanks for sharing!

Mistreatedbycs · ‎03-10-2010

@Angels&Ladybugs

It's August, why are you telling us about this now for something that happened 5-6 month ago.

I would suggest for all you ladies who live alone, take your credit card off your account and then you can rest easy, no need to worry about anyone shipping you anything. If you don't pay, they don't ship.

Pearlee · ‎06-11-2011

I've heard of "the butler did it" but "the mailman did it" is a new one!

Sorry that happened.

I am still oxox · ‎03-09-2010

Maybe I am strange but I monitor my account often to check tracking numbers and returns, I would surely notice if something that I did not order was on there

Stop being afraid of what could go wrong and start being positive what could go right.