Q Talk

[waterlily]

For almost two months, I've been unable to place orders using my laptop, I constantly get a message saying, Oops something went wrong, please call customer service.  I've called CS several times and they say there is nothing they can do but they don't know what's wrong.  Would you please try to help me?

I'm a 30-year customer of QVC and have never had this problem before.

I can place orders on my iPad but it's so unreliable.

If you're having no trouble placing orders, please don't respond to this post.

Thank you

[KingstonsMom]

@waterlily 

Have you emailed the Social Team about your problem? (not CS)

They have access to the IT team to help possibly solve your issue.

Their email is QVCSocialTeam@qvc.com.

[waterlily]

@KingstonsMom I did try to email the team at that address and it came back as "doesn't exist".

Thank you

[D Kay]

Did you try using a different browser?

[BARBIE100]

Maybe reinstalling the QVC app on your laptop. Several years ago I had to do this on my laptop and it worked.

[Love my grandkids]

@waterlily I agree. Try a different browser. I emailed them a few weeks with no problem.

[Alice-QVC]

Hi @waterlily there could be several reasons you are getting that message. @BARBIE100 had a great suggestion about the app. Also try clearing your cookies and maybe change browsers, Chrome and Foxfire are most compatible with the website. 

[KingstonsMom]

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@waterlily wrote:

@KingstonsMom I did try to email the team at that address and it came back as "doesn't exist".

Thank you

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@waterlily 

It does work, I just tried it, maybe you had a typo by mistake in the address, maybe try it again.

I use that email address anytime I have a problem and get a response very quickly.

[jackthebear]

clear your history/cache etc

restart your computer

[Spurt]

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@waterlily wrote:

For almost two months, I've been unable to place orders using my laptop, I constantly get a message saying, Oops something went wrong, please call customer service.  I've called CS several times and they say there is nothing they can do but they don't know what's wrong.  Would you please try to help me?

I'm a 30-year customer of QVC and have never had this problem before.

I can place orders on my iPad but it's so unreliable.

If you're having no trouble placing orders, please don't respond to this post.

Thank you

---

@waterlily 

What browser are you using.  It might be that your Flash Player is blocked and you have to enable it....

If you are using Chrome click on the LOCK at the upper top right of the screen, click SITE SETTINGS and then it will take you to a screen and sroll down until you see FLASH and see if it says BLOCK, if it does change it to ALLOW and then refresh your browser a blue bottom should show that says RELOAD, then try and see if you can place an order.... Thats the issues Ive run into....