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Super Contributor
ChouChou
Posts: 391
Registered: ‎03-13-2010

Kudos to Customer Service!

‎04-28-2019 08:14 PM

I would like someone in CS to give a big hug to Emmanuel (?sp). I just got off the phone with him and I want his supervisor to know what a kind and helpful man he was. I had a complex problem that required a lot of time. He was so helpful and solved my problems.

 

As you can probably guess my problem was with shipping and returns. He saw immediately what the problem was and fixed it for one order and got my refunds on the other two. On one order from March 3rd the return has been sitting at Ontario since 4/12/2019 and had no actitivity.

 

Please let his manager know that they have a really good employee. Thank you, Emmanuel.

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Esteemed Contributor
x Hedge
Posts: 6,788
Registered: ‎08-18-2016

Re: Kudos to Customer Service!

‎04-28-2019 08:18 PM

Good to hear.   👍

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Trusted Contributor
Mombo1
Posts: 1,800
Registered: ‎11-02-2015

Re: Kudos to Customer Service!

‎04-28-2019 08:20 PM

Very nice of you to acknowledge a customer service rep.  Good employees need recognition.  

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Kudos to Customer Service!

‎04-28-2019 09:09 PM

@ChouChou 

Thank you for taking the time to voice your appreciation. I will ensure that his supervisor is informed.

Beth QVC

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Honored Contributor
wagirl
Posts: 14,510
Registered: ‎03-09-2010

Re: Kudos to Customer Service!

‎04-29-2019 10:47 AM

I used Live chat just now . Terri was very helpful and fast and now my issues are fixed. Bravo QVC !!

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