@MarnieRez3
I started watching QVC because of Kathy. She is one of a kind.
When you are working side-by-side with someone, the very least you can do is know how to pronounce her name. If it were me and I had done it, I would be embarrassed.
But, here's a thought. Why let it happen? Know your product, know your vendor. Simple.
Since I no longer watch, I often miss Kathy. However, when I have seen her, she is always gracious.