Q Talk

[msvictoria]

Yesterday, I ordered 2 pair of Naturalizer shoes, "Alyah" ballet flat style, from HSN at $44.50 each with free shipping. Tonight, I noticed QVC has the same exact shoe, but selling at $40.46  also with free shipping. So, thinking that HSN and QVC are now affiliated/merged/the same company per their advertising, I called HSN to inquire and ask for a price adjustment. The customer service rep told me in no uncertain terms that they don't match other companies prices and that HSN and QVC are 2 separate companies and not affiliated. HUH? I'm a bit confused and am wondering if any of you also assumed they were joining forces.Please enlighten me if you can! Thanks!

[1Snickers]

They are owned by the same company.

[millieshops]

@msvictoriaThink of Macys and Bloomies or Chico's and Black and White, etc.   Lots of companies operate independently under larger umbrella companies.

[loriqvc]

@msvictoria - @1Snickers is correct: QVC and HSN are both owned by Qurate Retail Group, but they are two completely separate companies. You can learn more about all the finer details of the parent company and the companies it owns by clicking through the "Learn About Us" links at the bottom of any page on the QVC website.

[Carmie]

Amazon has that shoe in 12 colors in med, narrow and wide widths for $34.95 with free shipping and free returns.

It pays to shop around before you buy.

[rms1954]

That must have been embarrassing.  

[qbetzforreal]

Qurate owns two home shopping companies, they are two separate intenties.  No price matching

[MrSour]

yes it does

[Spurt]

@msvictoria 

 Qurate Retail, Inc. is comprised of seven leading retail brands – QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill and GrandinRoad (collectively, “Qurate Retail Group”) – all dedicated to providing a ThirdWay to Shop, beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 380 million homes worldwide via 15 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations, and is #3 in ecommerce in North America and #3 in mobile commerce in the US. Qurate Retail, Inc. also holds minority interests in ILG and FTD as well as various green energy investments.

[faeriemoon]

If the Q doesn't want situations like this to happen, they need to stop sending hosts over there, and stop advertising their affiliation with HSN.  Shoppers will EXPECT them to price match, and in reality, they wouldn't be wrong in that expectation.