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05-24-2020 09:42 AM
I was beginning to think that the delays were related to the new 90 day return policy. When the return policy was 30 days then inventory was replenished with returns. Then a return would be sent out to fill a new order.
05-24-2020 10:51 AM
I've had mail innovation lose 2 packages from Q, the tracking says accepted at post office yet no package is delivered, I tried calling Q to see what's going on since the package had no movement in over a week, after holding for almost forever the Q rep said she couldn't do anything I should wait to get the package. I called USPS who took the info and forwarded it to my local post office and they said they don't have the package. Again I called and again held on forever only to be told well, tracking shows it's there, so who do I believe the post office or the Q? I'm about done ordering from Q, returns take FOREVER to credit back and it's my tough luck I'm out the money for a package that's floating in space.
05-24-2020 01:00 PM
@Memberinnj wrote:I've had mail innovation lose 2 packages from Q, the tracking says accepted at post office yet no package is delivered, I tried calling Q to see what's going on since the package had no movement in over a week, after holding for almost forever the Q rep said she couldn't do anything I should wait to get the package. I called USPS who took the info and forwarded it to my local post office and they said they don't have the package. Again I called and again held on forever only to be told well, tracking shows it's there, so who do I believe the post office or the Q? I'm about done ordering from Q, returns take FOREVER to credit back and it's my tough luck I'm out the money for a package that's floating in space.
In my area, once it is accepted by the USPS, it could be 3 days before I receive.
05-24-2020 01:26 PM
05-24-2020 04:21 PM
My order was supposedly sent out on May 6 and even had a UPS tracking number. The only status ever shown was "Order processed - ready for UPS". Finally QVC voided the order on 5/22. However, my credit card was charged on May 7. Anyone confident that a refund will be forthcoming? I am not.
05-26-2020 03:45 PM
RETURNS - I dropped off a package at my local post office early April to return to the Q. The label was printed from my account. I have already made 2 value payments on both items but I have yet to receive a credit for the items returned. When I call customer service you can't speak to anyone about your return and I have completed the e-mail in Customer Chat or Contact Us or whatever it is called and got a generic message about a delay in returns being processed. I do understand that times are different right now but QVC is using my money and I need my money refunded to me. Just sayin'
05-26-2020 05:48 PM
I ordered my first AnyBody item on 5/11. Website said it would be delivered 5/15. On 5/22, I got an updated email saying it would be further delayed. On 5/23 I got an email saying The Q was crediting me $10 for the delay.
Meantime, I'm waiting for 3 other items in addition to the AnyBody jumpsuit.
Yesterday, I ordered 2 pair of shoes from Macy's. They're already on the way. Go figure!!!
BUT, HSN has messed up two items I returned for size exchanges. They refunded my account instead of sending me the exchanges. I guess I didn't need those jeans, huh??!! HSN shipping might be quicker than QVC, but I've never had a problem with QVC shipping.
05-26-2020 08:22 PM
They never credited me. 😥😥😥
05-27-2020 09:32 AM
@granddi wrote:
@Memberinnj wrote:I've had mail innovation lose 2 packages from Q, the tracking says accepted at post office yet no package is delivered, I tried calling Q to see what's going on since the package had no movement in over a week, after holding for almost forever the Q rep said she couldn't do anything I should wait to get the package. I called USPS who took the info and forwarded it to my local post office and they said they don't have the package. Again I called and again held on forever only to be told well, tracking shows it's there, so who do I believe the post office or the Q? I'm about done ordering from Q, returns take FOREVER to credit back and it's my tough luck I'm out the money for a package that's floating in space.
In my area, once it is accepted by the USPS, it could be 3 days before I receive.
@granddi Ditto here. My experience with USPS has been HORRIBLE.
05-27-2020 10:09 AM - edited 05-27-2020 10:10 AM
I'm not ordering anything else from QVC until I receive my backed up orders. I'm not having problems with Amazon or Nordstroms.
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