Q Talk

[Trdfe]

Hello friends,
Twice it has happened where I have returned a jewelry item within a shared box of other items, but the return credit did not appear. All items were separated and placed in their original packaging with hopes of nothing being overlooked (and there weren’t a lot of items). I contacted customer service each time, and they were most helpful, but it peaked my curiosity. Have any of you experienced this problem as well?

[Jersey Born]

@Trdfe - I find that QVC has the best customer service of all the online shopping networks, bar none, and this has been the case for decades. I have never had the issue you mentioned, but whenever I returned multiple items, I wrote additional words on the return slip indicating that multiple items were being returned in the box and exactly what they were. I squeezed in the words, and that did the trick for me. I haven't returned multiple items in quite a while (several years), though.  

[Trdfe]

Good advice! I’ll keep that in mind for future reference, if needed. ….these were Christmas presents that didn’t fair well 😉
Thank you!

[charsha]

Were all your returned items also jewelry?  I usually package returns only with like items, clothing/shoes, or jewelry. This way I am sure I get the proper credits. I seldom use the prepaid labels, unless it's one shoe product returning, then it's cheaper than shipping myself.

[skatting44]

@charsha 

Happened to me  3 yrs ago .  First makesure the return shipping destination is the same for all items ,  it used not to be all the same   .It seems staff at return facilities  just scan the outsode label and that's it.   better to place  all items  in separate bags with a " return your way " label on outside of bag of each item returned per order, then you can place in one  big box or big package if you want to " return  your way " and pay postage.

Just besure to check that they don't automatically charge you a return shipping fee as that has happened to me  and other posters on these boards

[CalminHeart]

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@Trdfe wrote:
Hello friends,
Twice it has happened where I have returned a jewelry item within a shared box of other items, but the return credit did not appear. All items were separated and placed in their original packaging with hopes of nothing being overlooked (and there weren’t a lot of items). I contacted customer service each time, and they were most helpful, but it peaked my curiosity. Have any of you experienced this problem as well?

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The few times I returned multiple things to any retailer, I always rubberband the receipt to each item. If they're all small items, I then rubberband them all together. I've never had a problem that way. They get quite a supply of rubberbands that way too. 

[RespectLife]

@Trdfe 

Did you verify that ALL the return addresses for your items were the same?

There are different warehouses for different types of items and you can't mix!!!

If you didn't follow the below...you may have returned it to the wrong place

Return Addresses:

Jewelry:

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags):

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products):

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

[sunsetbeach]

I haven't returned jewelry, but I've always been afraid to put multiple returns in one package.  I just accept that for my own piece of mind, I have to return things individually.  I just don't want to chance anything.

[Catch71]

I believe jewelry is mailed to a different address than clothing.  Check your labels.

[Kachina624]

@Trdfe   If you send unlike items back in the same package, you're just asking for trouble.  I wouldn't even think of returning jewelry with clothing for instance.  Jewelry and clothing are housed and shipped by different warehouses.  It would be a miracle if the jewelry made it back to the correct place..