Q Talk

[Seminole2]

I just placed an order for the gel coat item. Checked my order and it said to "contact CS". I did and they said they are having problems with some credit card orders going through. They said it's been reported but to check back in 2 days to see if taken care of. She said it's possible that the order will cancel automatically.

Told her that's a heck of a thing to be going on with their "non stop party weekend " Very odd. Be aware.

[RescueLover]

@Seminole2


Sorry this is happening to You ! I had this happen to me quite awhile ago but it wasn’t during a Big Free Shipping Event.


My order did go through though. And funny thing is after I received the item I got a letter a week later from QVC saying they were sorry about the whole mess.

Well not exactly in those words ! 😂

[Beammeupscotty]

Seems something is going on with the credit cards.  Have had issues with more than one of mine not QVC.

[Hemi 659]

Hi. This has happened to me and others here. Not sure for how long though, but the "contact CS" will usually go to processing in a couple days.  

the first time it happened to me i emailed the social team and was told i had to call CS. I didnt bother and checked back a couple days later. It went to processing on its own. 

since then it has happened to me a couple more times. One being this week. I just let it be and its now processing. 

there are other threads about this if you search "Contact customer service" in the search box. I believe they are in the Customer Care section.

sorry, if i knew how to place a link I would. 

[haddon9]

This happened to me a few months ago so I contacted customer service.  She had no idea what I was talking about and only guessed that maybe there was an issue with the credit card. 

My bill had been paid in full so I don't know what was going on.  Within a few hours it went to processing.

Now just yesterday I got another "contact cs" and ignored it.  My order is now processing.

[meem120]

I had the same issue.  Not good on a shopping weekend

[Denise65]

I also had that issue, a message to call customer service as something went wrong.  No order from me then, saves me money so that's good.

[Seminole2]

@Denise65 that's the way I looked at it.  Didn't order anything else today.  The CS rep is supposed to cancel it when she can.  They can't even access it when it's in that status.  

[bargainsgirl]

I had that problem twice a few weeks ago. CS said to ignore. But last night I ordered2 items online and the free shipping would not work. I called and they said after the item is charged then I can call again and they will refund the $7.00. What a pain...Lots of problems Q seems to have.