Is anyone having problems placing an order on line... - Page 2

KailaS · ‎03-09-2010

I usually am on an iPad Pro. The other day I could not place an order. Tonight I had the same issue. Then when I tried to call in the order, I was told that wait time was five minutes. At six minutes I hung up. Thankfully, I did my holiday shopping already. I will look elsewhere for the two items I have had aborted by the wonderfully "updated" system . (Eyeroll here.) This system is getting to be a pain.

dulwich · ‎01-18-2012

@KailaS I have exactly the same problem cannot place order for last two days. No one at Q seems able to help I have spoken and had live chat to no avail.

KailaS · ‎03-09-2010

@dulwich

I just came to my very old laptop and WAS able to order tonight. The issue seems to be between QVC and iPad Pro.

Susan Louise · ‎03-14-2010

I don't have issues placing orders. I use a laptop and the chrome browser. I don't own a mobile device...ie tablet, IPad or smartphone.

San Antonio Gal · ‎05-18-2017

@Lucylu12 - thanks for letting me know about still getting paid from Rakuten on Easy Pay purchases. One was on the 10% day as you mentioned. I will fill out the missing rebate thing. Thanks again.

Lucylu12 · ‎10-12-2010

@San Antonio Gal wrote:
@Lucylu12 - thanks for letting me know about still getting paid from Rakuten on Easy Pay purchases. One was on the 10% day as you mentioned. I will fill out the missing rebate thing. Thanks again.

After you said QVC didn't pay any rebates on some of your orders I went in and checked mine and sure enough there were several. So I contacted Rakuten for each of the 3 orders and 2 they gave me cash back and 1 they are checking for me. I had to give some additional information. Waiting to hear back. Lately I have been checking my orders on Rakuten which I usually don't do and there have many that the Q missed and no cash back was showing so I contacted Rakuten about each order and have gotten cash back on them. What a pain to have to keep checking. Now I am wondering prior to this when I didn't check how many cash backs were missed. At least for this cycle starting Oct 1 I have checked everything and am up to date. However I feel we shouldn't have to check to be sure the Q is doing right by us on there end.

Lucylu12 · ‎10-12-2010

@Lucylu12 wrote:
@San Antonio Gal wrote:
@Lucylu12 - thanks for letting me know about still getting paid from Rakuten on Easy Pay purchases. One was on the 10% day as you mentioned. I will fill out the missing rebate thing. Thanks again.

After you said QVC didn't pay any rebates on some of your orders I went in and checked mine and sure enough there were several. So I contacted Rakuten for each of the 3 orders and 2 they gave me cash back and 1 they are checking for me. I had to give some additional information. Waiting to hear back. Lately I have been checking my orders on Rakuten which I usually don't do and there have many that the Q missed and no cash back was showing so I contacted Rakuten about each order and have gotten cash back on them. What a pain to have to keep checking. Now I am wondering prior to this when I didn't check how many cash backs were missed. At least for this cycle starting Oct 1 I have checked everything and am up to date. However I feel we shouldn't have to check to be sure the Q is doing right by us on there end.

Also I still can't place an order going through Rakuten. Not on my ipad or my phone.

its been a few days now. I can place an order if I go to QVC.com. I wonder what the problem is. Luckily I am pretty much done and it's just as As Item that I want that doesn't amount to much, but if I had a lot of shopping to do with 5% cash back I would be upset. Still I wish someone would fix the problem since I am not the only one with this problem. QVC has gotten so complicated and I still can't figure out how to place an order and pay in full. No matter what I do it puts it on easy pay. So frustrating.

KailaS · ‎03-09-2010

@Lucylu12 wrote:
Also I still can't place an order going through Rakuten. Not on my ipad or my phone.
its been a few days now. I can place an order if I go to QVC.com. I wonder what the problem is. Luckily I am pretty much done and it's just as As Item that I want that doesn't amount to much, but if I had a lot of shopping to do with 5% cash back I would be upset. ...

Moondance,

I can place and order through Rakuten (with my laptop} but not on my iPad. For me, the iPad Pro and QVC connection is the issue. And I never use an APP. I always use the website. However, this is Day 3 of the QVC ordering nightmare.

Lucylu12 · ‎10-12-2010

@KailaS wrote:
@Lucylu12 wrote:
Also I still can't place an order going through Rakuten. Not on my ipad or my phone.
its been a few days now. I can place an order if I go to QVC.com. I wonder what the problem is. Luckily I am pretty much done and it's just as As Item that I want that doesn't amount to much, but if I had a lot of shopping to do with 5% cash back I would be upset. ...
Moondance,

I can place and order through Rakuten (with my laptop} but not on my iPad. For me, the iPad Pro and QVC connection is the issue. And I never use an APP. I always use the website. However, this is Day 3 of the QVC ordering nightmare.

It's a Nightmare for sure.

Lattelvr · ‎09-02-2018

After almost 3 weeks of not being able to order online, I finally was able to tonight. However, I noticed after placing my order, I was double billed for the same clothing item. I always check my credit card and noticed this immediately. I just spoke with CS who said they would fix it but have to wait 2 business days to clear. What's going on? This happened recently with another item too 3 weeks ago. The scary part is in my order status, it reads I ordered quantity 1 but billed on my cc for 2. Everyone, please check your orders especially if you were having issues with ordering online.