Re: If you delay my shipment I should be able to c... - Page 3

qvcaddition · ‎03-10-2010

@Beauty Maven wrote:
I totally agree @jlrbr -- and I've posted about this too. It's ridiculous that you can't cancel delayed shipments. It's like they hold you hostage. I ordered VPH bottlebrush trees on 10/6, they didn't ship until 10/18. Yes, they sent me an email stating my order would be delayed, and I appreciate the communication but I should have been presented with the option to cancel. Afterall, they didn't hold up their end of the bargain (7-10 day delivery).

Now I don't even want the trees. I walked into Pier 1 the other day and bought beautiful bottlebrush trees at a lower price. It was refreshing to see something, buy it, get it home the same day knowing I can change my mind and return it without consequence!

I just get excited when QVC presents early Christmas decor. They offer beautiful things way before most stores display holiday inventory. When will I learn to wait?!

ITA. Pier 1 is 👍. I would not do Christmas on the Q, If this much trouble before Christmas rush, what will happen during? They use to be good, but keep getting worse.

jlrbr · ‎11-18-2012

To MS INEPT....that wasn't a temper tantrum. I am a consumer. I expect relatively good customer service. I assume we all understand what the letters QVC stand for. They have/are falling drastically below their previous standard. This treatment of ALL OF US is inexcusable. I have ordered items that have and are currently " in process" and have been for 18, yes 18 days and counting. And I cannot cancel. I have spoken to customer service several times, they are clueless as to when I will receive my item. I don't want the item and will refuse. As far as reading this, I really don't care if they read it or not. I care as much about QVC as they do about their consumers.

TY · ‎03-10-2010

QVC has had shipping problems for months. That "we're so sorry banner" about shipping delays at the top of the forum pages has been there for months now - probably at least 4 to 5 months at least.

It's now 2 months to Christmas. Ask yourself how important is it to have a stress free online purchase experience before you spend your hard earned money at any retailer. If shipping is a constant problem, do you really want the added stress of dealing with that retailer?