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Esteemed Contributor
Posts: 5,965
Registered: ‎10-04-2010

IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

[ Edited ]

I have been trying to all Customer Service at two different phone numbers abd all I get is a quick busy signal - saying call failed.  I can call other people.  Just curious if anyone else is having this issue.   

Honored Contributor
Posts: 72,733
Registered: ‎03-10-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

@Teddixat.  Are you sure you've got the right phone number?

 

Try emailing the mods with your question/problem.

 

Qvcsocialteam@qvc.com 

New Mexico☀️Land Of Enchantment
Esteemed Contributor
Posts: 5,965
Registered: ‎10-04-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

[ Edited ]

@Kachina624   Of course I had the right number(s).  I've called them many many times before.  Social team responded by saying "we're sorry you're having trouble reaching us - and gave me one of the same numbers I called.  So no help.   I emailed the social team abd gave them the reason for my attempt to call the Q

Esteemed Contributor
Posts: 6,604
Registered: ‎01-14-2017

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

 

Yes I have had this issue.  I would call tomorrow during regular business hours.

Esteemed Contributor
Posts: 5,965
Registered: ‎10-04-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

@NYCLatinaMe    Thank you.   Maybe they were having weather issues.  I heard there were severe thunder storms in the area.  But who knows

Respected Contributor
Posts: 2,573
Registered: ‎03-10-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

I called yesterday concerning a duplicate order that didn't fit criteria for an explanation for an on line return. I called 1. 800. 367 9444. I select O right away for an operator. It was early afternoon about 1:30 PM CST. I also used that number last week for an incorrect product sent and x change was enacted. No issues? I do not need to call often unless needed though.

 

There have been complaints recently here on the.board and I assumed it was a free ship day or weekend issue? It seems to be more frequent?

Contributor
Posts: 30
Registered: ‎11-28-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

Yes yes yes.   It's awful 

Contributor
Posts: 30
Registered: ‎11-28-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

Thank u 

Valued Contributor
Posts: 952
Registered: ‎03-12-2010

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

I just sent an email to the social team address that a package per tracking would not be received. I got an answer within a short time with a credit to my account. Perfect.

Super Contributor
Posts: 350
Registered: ‎02-25-2024

Re: IS ANYONE HAVING TROUBLE REACHING CUSTOMER SERVICE BY PHONE

Haven't had trouble getting them by phone BUT can NEVER EVER get live chat.