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Respected Contributor
Posts: 3,460
Registered: ‎05-23-2010

I placed my first order since Q changed the order screen. I have not received my confirmation yet.

I placed my first order since the Q changed the order screen online. I have not received my order confirmation email yet. Is this how things are for you too? The confirmations used to show up in my email immediately after my orders. 

Respected Contributor
Posts: 4,826
Registered: ‎03-09-2010

Re: I placed my first order since Q changed the order screen. I have not received my confirmation ye

I've gotten confirmation emails on any orders I've placed recently.  Perhaps you ought to contact CS (or the mods on these forums) to check to see that your order actually went through.

Respected Contributor
Posts: 2,637
Registered: ‎03-11-2010

Re: I placed my first order since Q changed the order screen. I have not received my confirmation ye

I've heard people mention the change in the ordering process a time or two but, for me, it's the same as it's always been. Interesting how things here can be so different depending, I guess, on what apparatus you are on or what browser, etc. you are using. Beats me!   

Honored Contributor
Posts: 36,042
Registered: ‎03-10-2010

Re: I placed my first order since Q changed the order screen. I have not received my confirmation ye

@Mindy D.  Go to Order Status and see if it's there.   A couple of times I've forgotten to hit "place order" so didnt complete the process.  Maybe you did that too.

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 3,460
Registered: ‎05-23-2010

Re: I placed my first order since Q changed the order screen. I have not received my confirmation ye

The order shows it has gone through and is “In Process” but there is still no confirmation email. Weird. 

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Regular Contributor
Posts: 244
Registered: ‎04-23-2010

Re: I placed my first order since Q changed the order screen. I have not received my confirmation ye

I still get updates in an email..plus I am on facebook and liked their page so they send me a boxed message on my order placed..and when it ships . like that alot