Q Talk

[Suhse]

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@Jackhound Mom wrote:

I have been loyal to this company that has given me the worst CS imaginable.  Over the years I have gotten wrong items, used and dirty ones, one empty box that should have had a claddah sterling ring, damaged bed frame,etc.  I have finally had enough after the vacume nightmare so when/if the refund ever shows I will close my account and fall in love with another on-line company.

I will miss Susan Graver most as my nicest clother are from her.

Happy shopping and posting to all.  This is the only place I have ever read or written on.   I do enjoy reading here.

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I have always been an occasional shopper, only. But, I've shopped here, since my late teens, back in the earliest days. 

Over all all those years, I have never had, even One,  of the experiences you mention. 

There's a school Of thought, that says we allow ourselves to be treated badly. 

I'm. sure you've worked hard for your money. Why in the world, would you continue, to give it to a company, that, in your opinion, has the worst customer service imaginable?

Ive been very satisfied, with QVC's, CS, on the few occasions I've had to call them.  If I had Ever, felt they had the worst CS imaginable, highly unlikely they would have gotten a 2nd chance and there's no way they would have gotten a 3rd! 

Mistakes happen. It's how a company deals with those mistakes, that determines, if they'll continue to get my business! 

[febe1]

I've never had a problem with CS. I think the Q chooses CS with great care, as they should. If CS is no good, you may as well fold up the tent.

I agree with Stevie that Quality Control has markedly gone down hill. Sizing doesn't match the online "View Size," fabrics are poor quality with high prices. Basically, you just can't count on most purchases w/o thinking about the cost of the return.

Who wants to spend all that time ordering and returning. Not to mention the cost of returns.

Along with the poor Quality Control, the hosts are doing a poor job of giving helpful information, while indulging in nonsense chatter.

[Jackhound Mom]

I've noticed that you seem to be wherever I am.  That seems strange to me.

[Jackhound Mom]

this was for Kachina

[RespectLife]

But honestly @Jackhound Mom and I mean NO disrespect...but you have started numerous threads about this vac return!

I understand being disappointed on the quality of the item received.  Yes, that is frustrating.

However, you have been repeatedly complaining that you haven't received your credit as quickly as you would like.  And thus will never shop at Q again.

Posters are trying to help you by pointing out that using the return label is a SLOW credit process at best.

Once QVC has received it back from the third party carrier, you WILL get your credit!

If waiting up to 3 weeks for your credit is not acceptable, YES, shop elsewhere.

As I and other posters have mentioned, QVC is THAT slow on returns.

You are expecting a quick credit from a company that is slow.

I returned 2 Christmas presents 5 days (and only clothing) before you returned your vac and I still don't have my credits either.

[Q4u]

I've been happy with customer service.  It's Quality Control that is giving QVC a bad name.  Broken, dirty and/or used items being sent out as new is not acceptable.  When you find a kleenex balled up in a pocket... it's disgusting.