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Honored Contributor
depglass
Posts: 13,672
Registered: ‎03-10-2010

Re: How do I get a refund for item not delivered?

‎07-14-2020 09:55 AM

I have merely mentioned problems on the Customer Care forum and they stepped in and helped me out.  Give them the date of the order and the name of the item and they will find it.  Don't give tracking number or any other personal info.  I have one Belle top overdue right now but I'm holding off in case it shows up. I worked at the post office years ago and I have visions of those envelopes jammed up on the floor under the conveyer belts.  This item no longer is available and I'm really hoping it shows up.

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Contributor
lil punkit
Posts: 40
Registered: ‎08-06-2010

Re: How do I get a refund for item not delivered? - UPDATE

‎07-14-2020 02:51 PM

Thanks to all for the advice to reach out to the Social Team.

They were immediately responsive in issuing a refund since the item can't be traced to any known location.

 

Your advice was very helpful.  I feel bad that QVC has such a good social team to help on the backend - when it surely would be nice to have deliveries going as well on the front end!

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Valued Contributor
Wobin
Posts: 529
Registered: ‎03-18-2010

Re: How do I get a refund for item not delivered?

‎07-16-2020 07:44 PM

I had the same problem.  After calling and getting no answer from Customer Service I contacted QVC through Facebook messenger.  The item was promptly reordered and delivered.

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