Q Talk

[CalminHeart]

Postage paid return labels do NOT track in USPS or online at Q.  These are parcel post and will never get tracked until Q scans them in.  So...it can be 2 weeks or more before you see anything.

I work customer service in a grocery store and have learned a lot from running the postal sub-station.  Here are a couple of notes.

1.  Return labels do not get tracked through USPS.  The only time they are tracked by Q is when the package is actually received and scanned at Q.  Be sure you drop these packages off at a post office or sub station that will scan it and give you a postal receipt.  That receipt shows the tracking number from the label so Q can see it was mailed...and you have proof.

2.  These packages are parcel post. Most retailers who use parcel post return labels have a third party that moves them from place to place.   They aren't handled by USPS the entire route back.   

   Example:  I returned some things to Lands End using their label. Nothing happened for nearly 2 weeks so submitted a missing mail request to USPS.  They called and explained third parties haul these packages from place to place so they sit until that third party picks them up.  

[I am appleblossom]

I've never had an issue with a return.  I usually use the return label because I feel that is safer.  I get my credit on the next statement and I see my credit applied. I am happy for this method of returns.

[seaBreeze]

@plc123

Please let us know the outcome.  As you mentioned, personnel at your post office are reliable and trustworthy.   I am sure it was missed being scanned and waiting for that 3rd party pickup.   When my mailperson scans mine (in front of my house), it instantly shows up in tracking.  I live in the northeast and it only took five days for my acct. to be credited.

(Funny Story):   One time I returned a 2 pc outfit and asked for a replacement.   My "replacement" never made it to my house--and QVC re-shipped another.   I told QVC that someone somewhere is "looking good in my outfit--hope they are enjoying it~!"  We both had a good laugh.

[seaBreeze]

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@pupwhipped wrote:

Wow, I think I could have made the font size on my previous post a little smaller. Sorry. 

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  @pupwhipped

No, that's perfectly fine....I didn't have to wear my glasses this time.  I love large font.

[plc123]

I looked on my account under track your return and it says status unavailable so i have check everything

[Kindaglitzy]

Even though it is less expensive to send something back this way, I rarely do because seems to go into a black hole and takes forever. I prefer UPS where I pay up front and it gets there from where I live relatively quick.