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02-10-2011 09:24 PM
UGH! I sent Cheryl's Valentine cookies to my grand-kids. There was a hair in one of the packages. My daughter called C/S @ Cheryl's and was told to call QVC as that is where they were purchased. Great answer. I doubt QVC is responsible for packaging Cheryl's Cookies - do ya think!
What is it people do not understand about customer service anymore. I emailed QVC and will repost when and if I get a response. If I don't get poofed.
If I were running that company I would have sent something else out no matter who sold it. Then maybe this would be a pro Cheryl's post.
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