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09-05-2021 02:15 PM
I just received a pair of shoes from HSN and was surprised to see the packing slip - it looked like a QVC slip - the small one that folds in half, and you peel off one half for the return label and send back the other half with the return. Everything looked like a Q return except the HSN name and address, and they list the price of the item which Q does not.
Also, it would cost me $7.95 to return the shoes. I don't remember it being quite that high before, but I could be mistaken.
Additionally, we used to have to option of returning either via UPS (which I preferred) or Post Office (takes forever.) There was no such option - just PO.
I was hoping that when the two shopping channels were purchased by the same company that the better practices would prevail on the other channel. The opposite seems to be happening.
09-05-2021 02:38 PM
Yes HSN has been $7.95 for quite some time , they do give you option for UPS. But at this time QVC is $6.95 for returns.
09-05-2021 02:38 PM
They are owned by the same company
09-05-2021 02:51 PM
@Bookplate wrote:I just received a pair of shoes from HSN and was surprised to see the packing slip - it looked like a QVC slip - the small one that folds in half, and you peel off one half for the return label and send back the other half with the return. Everything looked like a Q return except the HSN name and address, and they list the price of the item which Q does not.
Also, it would cost me $7.95 to return the shoes. I don't remember it being quite that high before, but I could be mistaken.
Additionally, we used to have to option of returning either via UPS (which I preferred) or Post Office (takes forever.) There was no such option - just PO.
I was hoping that when the two shopping channels were purchased by the same company that the better practices would prevail on the other channel. The opposite seems to be happening.
Sadly, it rarely ever works that way.
09-05-2021 03:10 PM - edited 09-07-2021 11:46 AM
QVC has free exchanges if you need a different size or color. HSN charges $7.95 if you just want to exchange the item for another size or color. This happened to me so I am now extra careful when I order clothes from HSN.
Here is what I found on the HSN website regarding returns and exchanges
Pay nothing up front. The Easy Returns processing service charge (includes insurance) will be deducted from your credit or refund, or in the event of an exchange, we will charge your credit card:
09-05-2021 04:41 PM
09-06-2021 08:22 AM
Actually you can exchange free of charge on HSN. You simply use the exchange option under order status. They will send you the new item and you have 14 days to return the original item you received and there are zero charges added to your account.
09-06-2021 09:43 AM
@LindaSal wrote:Actually you can exchange free of charge on HSN. You simply use the exchange option under order status. They will send you the new item and you have 14 days to return the original item you received and there are zero charges added to your account.
Thank you; did not realize that.
09-06-2021 01:33 PM
09-06-2021 04:49 PM - edited 09-07-2021 11:47 AM
A few months ago I wanted to exchange a tee shirt from HSN because the sizing was very small. Even most of the reviews for this item indicated how small the tee was. I called HSN Customer Service and spoke to a very nice rep who said she would send a replacement and I should send the shirt back within 2 weeks. This is what I did but my credit card (not an HSN credit card) charged me $7.95 for the exchange.
I then called HSN and a Customer Service rep told me that was the policy and I would be charged $7.95 for the exchange. I then asked to speak to a supervisor and told the supervisor that I wasn't informed about an exchange fee and I eventually got the $7.95 removed from my credit card. This was back in February 2021 and the refund was issued in April.
Hopefully they revised their exchange policy so that the customer will not be charged.
This is what I found on the HSN website
Pay nothing up front. The Easy Returns processing service charge (includes insurance) will be deducted from your credit or refund, or in the event of an exchange, we will charge your credit card:
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