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11-25-2015 10:24 AM
11-25-2015 10:42 AM
Who has access to your account numbers - anyone in your own house that could be cancelling orders for you? Weirder things have happened.
11-25-2015 10:54 AM
It sounds like someone has access to your account. I'd be concerned about that. Perhaps a change of password is in order, or even a new account number (?)
11-25-2015 11:00 AM - edited 11-25-2015 12:50 PM
Lots of things might be happening and am not sure speculation is very useful, but I agree with the OP that it seems as though 'corporate' would look into the matter and share with her what they learn. Of course, it makes sense to do what you can to protect your account, but at the same time, it would be helpful for QVC to look at things from their end.
11-25-2015 11:36 AM
I haven't had a problem with Ghost Shopping, but I have certainly had problems with customer service. They are very polite and give you no answers. I recently cancelled a very big order because CS couldn't not solve my problem. All they say is they are "sorry" and it has been a pleasure to serve you. Of course they haven't "served" my problem at all., At this point I don't even know why they have customer service.
11-25-2015 03:14 PM
11-25-2015 04:55 PM
I apologize for the lack of customer service you have so far received from our customer service area. I would be happy to investigate this for you if you would please send me an email to QVCSocialTeam@qvc.com. I look forward to hearing from you....
Beth
Customer Care
11-25-2015 05:04 PM
Has qvc confirmed they think it's a ghost shopper? Maybe it's your credit. How do you pay for the orders? Credit card, debit card, check? Is your credit card maxed out, do you have enough money in your account to cover debit card?
I would cancel your existing QVC account and open a new one with a slightly different name, maybe use your first 2 inititals instead of a first name.
A moderator should see this post and offer assistance to you. Hope your issues get sorted out.
11-25-2015 07:22 PM
11-26-2015 10:07 AM
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