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Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: FINALLY REACHED CS AT 2 AM!!!


@Mlsg wrote:

 


@KingstonsMom wrote:

@Shanus 

 

You've been around here long enough to know that the easiest/fastest way to resolve CS/order issues is to email the social team at QVCSocialTeam@QVC.com.

 

They respond very quickly.

 

It's your business but I'm just curious why you would spend so much time and angst to get through by phone?


@KingstonsMom @Shanus 

Hello yes it's true about this.First of all THANK YOU QVC Social Team!
For last 3 month I emailed them 4 time. Last time 4 days ago. The longest time I waited for answer it was  that last time and it was @ 2 hours. 3 тimes before it was between 3-5 min. So this is great and again thank you!


@Mlsg 

 

That's been my experience too on many, many occasions, so I can't imagine that the social team would refer her to call CS re: shipping being waived on 2 defective products, when that's QVC's policy anyway.

 

For defective or wrong item orders, you pay no shipping fees to you and no charge to use the return label.

 

For me, it's hard to believe that the social team couldn't handle this and referred her to call CS instead.

 

Just my opinion.

You never know how strong you are until being strong is the only choice you have.
Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: FINALLY REACHED CS AT 2 AM!!!


@kelsey17 wrote:

@KingstonsMom wrote:

@Shanus 

 

You've been around here long enough to know that the easiest/fastest way to resolve CS/order issues is to email the social team at QVCSocialTeam@QVC.com.

 

They respond very quickly.

 

It's your business but I'm just curious why you would spend so much time and angst to get through by phone?


I contacted the social team with my situation about not receiving items in almost a month and i got the same response....shorthanded and apologies......no resolution.........so i can understand trying to get through to CS.................no need to criticize


 

@kelsey17 

 

Maybe you don't understand the difference between asking a question (my post said I was CURIOUS, which makes it a QUESTION, not a CRITICISM.

You never know how strong you are until being strong is the only choice you have.
Honored Contributor
Posts: 38,060
Registered: ‎06-11-2011

Re: FINALLY REACHED CS AT 2 AM!!!

@luvmyteddy4. Kinda interesting what you consider snarky. 😄 Whatever.
Valued Contributor
Posts: 653
Registered: ‎07-29-2015

Re: FINALLY REACHED CS AT 2 AM!!!

 


@KingstonsMom wrote:

@Mlsg wrote:

 


@KingstonsMom wrote:

@Shanus 

 

You've been around here long enough to know that the easiest/fastest way to resolve CS/order issues is to email the social team at QVCSocialTeam@QVC.com.

 

They respond very quickly.

 

It's your business but I'm just curious why you would spend so much time and angst to get through by phone?


@KingstonsMom @Shanus 

Hello yes it's true about this.First of all THANK YOU QVC Social Team!
For last 3 month I emailed them 4 time. Last time 4 days ago. The longest time I waited for answer it was  that last time and it was @ 2 hours. 3 тimes before it was between 3-5 min. So this is great and again thank you!


@Mlsg 

 

That's been my experience too on many, many occasions, so I can't imagine that the social team would refer her to call CS re: shipping being waived on 2 defective products, when that's QVC's policy anyway.

 

For defective or wrong item orders, you pay no shipping fees to you and no charge to use the return label.

 

For me, it's hard to believe that the social team couldn't handle this and referred her to call CS instead.

 

Just my opinion.


@KingstonsMom  You absolutely right! My last two emails were about broken earrings. Package was damaged and earrings inside broken. I know what to do but I decided email anyway. So it was Wayne who answer after maybe 5 min. So I sent back and this time return tracking was working and showed me when it's came back So I mailed again and this time was Melvin who replied and refined my money. How I can complain? Just thank you!

Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: FINALLY REACHED CS AT 2 AM!!!


@luvmyteddy4 wrote:

@Pearlee wrote:
I have zero sympathy for complaints about being on hold to talk to CS, esp for regular posters here.
The email for the excellent Social Team is given often. I have always gotten prompt, helpful, and very courteous replies when emailing to the Social Team to get Customer Service help. In fact I just did that last night.

So those of you who enjoy complaining about being on hold, have at it. Me? I'll spend my time doing something else, with my problem solved by the Social Team here promptly and to my satisfaction. This Team offers the best customer service I've ever had anywhere.

I'm not sure why certain people have to be so snarky on here.

I called cs last month and they weren't answering so I sent an email. I didn't get a response from my email for a month so I called back and got a rep who took care of my credit. ☼


@luvmyteddy4 

 

According to many posters the email for 'CS' listed on this site is being ignored and live chat isn't working either.

 

You need to send emails to QVCSocialTeam@QVC.com, they won't ignore you and they respond quickly.

You never know how strong you are until being strong is the only choice you have.
Esteemed Contributor
Posts: 5,023
Registered: ‎09-04-2010

Re: FINALLY REACHED CS AT 2 AM!!!


@Pearlee wrote:
@luvmyteddy4. Kinda interesting what you consider snarky. 😄 Whatever.
I wasn't referring to you...

Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: FINALLY REACHED CS AT 2 AM!!!


@Pearlee wrote:
@luvmyteddy4. Kinda interesting what you consider snarky. 😄 Whatever.

 

@Pearlee ,

 

You know how it can be around here sometimes......truth, a different opinion or logic = "snarky", LOL!

You never know how strong you are until being strong is the only choice you have.
Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: FINALLY REACHED CS AT 2 AM!!!


@luvmyteddy4 wrote:

@Pearlee wrote:
@luvmyteddy4. Kinda interesting what you consider snarky. 😄 Whatever.
I wasn't referring to you...


 

@luvmyteddy4 

 

See your post above, you quoted @Pearlee and then made your response to her about 'snarky'.

You never know how strong you are until being strong is the only choice you have.
Trusted Contributor
Posts: 1,513
Registered: ‎08-19-2018

Re: FINALLY REACHED CS AT 2 AM!!!

The rep that you reached, probably wanted to correct you, and inform you, that nowhere near, half, let alone 3/4 of the country, is unemployed.  Wisely she decided not to start an argument. 

There is nothing the person you were talking to, could have done about hiring issues.

 

You definitely persisted, and I hope, it helped you, at least feel better, to vent to the rep.  On her end, probably, not so much 😉.  

I'm curious too, why you didn't reach out to the social team?

Honored Contributor
Posts: 34,346
Registered: ‎05-17-2010

Re: FINALLY REACHED CS AT 2 AM!!!

[ Edited ]

Wow. Lesson learned for the future. Only post positive thoughts, something funny or what others want to hear. Be supportive of everyone. Others are allowed a rant, but not me.

 

I can answer questions, give advice or recommendations when asked for, but not share my feelings. 

 

Thought this could be a soft place to land, but it can be the sharp ledge of a mountain.