Q Talk

[RespectLife]

@San Antonio Gal 

Placing a new order is going to cost you more!

You just return the wrong one and will lose the original shipping and handling and the cost to return.

I use EZ returns all the time for even exchanges.  I also have called CS.

Just last week.

I exchanged a D&C jean jacket no problems.

I have done many even exchanges with no hassles whatsoever. 

Sends new one out at 0 cost.  I use the label and send the wrong one back with "Exchange already done' in the comments as I was instructed to do. 

Just need to be sure they don't charge me the return label fee.  Haven't yet, but the returns dept is famous for doing that in error.

You should always contact CS or EZ returns so they can get the new one going.

[Pecky]

Exchanges are pretty much a joke with QVC.  I really wish they would do what HSN does.  You go to your order history pick the order you want to exchange, hit exchange it will show if it is available.  Pick the one you want and they send it out immediately.  You have I think 2 weeks to send the original back so you are not charged twice.