Q Talk

[Growing]

I send something back for exchange to a smaller size. I see QVC has recieved it 10 days ago, but when I look at my orders from the website under my account, it doesn't show anything has shipped back out to me. There is a second tracking number dated 10 days ago but I think that is the one from me? Because we pay shipping both ways, this exchange thing has not worked out well for me I feel. I've tried calling customer service who told me they don't show any activity yet. Is there some secret way to know if your item is being sent to you in the new size you are trying to exchange it for? 

[rms1954]

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@Growing wrote:

I send something back for exchange to a smaller size. I see QVC has recieved it 10 days ago, but when I look at my orders from the website under my account, it doesn't show anything has shipped back out to me. There is a second tracking number dated 10 days ago but I think that is the one from me? Because we pay shipping both ways, this exchange thing has not worked out well for me I feel. I've tried calling customer service who told me they don't show any activity yet. Is there some secret way to know if your item is being sent to you in the new size you are trying to exchange it for? 

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I'm not sure what you're saying, but I would call CS again and speak to another person or you can email QVCSocialTeam@QVC.com. 

[Kachina624]

@Growing    Contact the mods at qvcsocialteam@qvc.com and ask them to check the status of your return.  Include the original order # and tell them what you want sent in exchange.  FYI, You do not pay postage both ways.  It's free on exchanges.

[Growing]

The free shipping for the exchange is not what the CS person told me on the phone. She said I will pay shipping both ways. I find this extremely frustrating but will reach out to the contact information you gave me. Thanks. 

[faeriemoon]

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@Growing wrote:

The free shipping for the exchange is not what the CS person told me on the phone. She said I will pay shipping both ways. I find this extremely frustrating but will reach out to the contact information you gave me. Thanks. 

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Exchanges are supposed to be free...

[Puppy Lips]

The problem with their system, partly due to them taking so long to do anything, is that the specific size and color of the item you want to exchange to may not be available once they get to your exchange request.

In the past, on something I did not want to miss out on, I have ordered the size/color that I wanted and then returned what I did not want.  That of course caused me to pay for all the shipping, which kind of sucks, but I was aware of that.

I don't know what the answer is or what the best system is, that is fair and easy for everyone.

[Growing]

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@Kachina624 wrote:

@Growing    Contact the mods at qvcsocialteam@qvc.com and ask them to check the status of your return.  Include the original order # and tell them what you want sent in exchange.  FYI, You do not pay postage both ways.  It's free on exchanges.

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No response from this email address and I checked my spam folder, too. Sigh. 

[DJs mom]

Exchanges are free and if the item is sold out when they receive your item for exchange you do not pay return postage. If you are charged, contact CS or the mods.

[Jesse Ann]

I ordered a BFD poncho and received the correct clear bag, stating BFD Poncho, BUT…a BFD pullover sweater was inside the clear bag!! I called Customer Service and the CS lady was able to (on her computer) put in an order for the same poncho and then she told me to return the package (sweater). I saw it on my Order Status, almost immediately, that I had a BFD Poncho ordered. Okay…I was about to just order another BFD poncho myself and send the (wrong item/sweater) back. She told me..DO NOT DO THAT!! And the CS lady ordered my exchange (poncho) herself. THIS WAY, I did not have to pay for any additional shipping charges. Not for the new one coming and/or the returned package. SO, I then had another Susan Graver shirt set come a week later and one shirt was size Medium and the other was a 1X!! Both were supposed to be Medium. I called CS and wanted to do an exchange. That CS lady DID NOT do an exchange like the other CS lady a week before. I had to tell the CS lady that the other CS lady was able to DO AN EXCHANGE IN HER COMPUTER AND THEN I COULD MAIL THIS BACK! So, she looked around on her computer, did some typing and told me it was done. So I mailed the wrong sized set back. And looked at my Order Status several times through the next week or two and the New Set was never listed as ordered or sent. NOTHING!! So…I called CS again and another agent put it in the computer an order for me. And I he also made sure I wasn’t paying for SH for the wrong/returned set OR the new set he was sending out to me. SO THE POINT IS….all Customer Service agents either are not trained the same OR do not want to do what they are supposed to do for proper exchanges for us! WE DO NOT HAVE TO WAIT FOR QVC TO RECEIVE OUR ITEM BEFORE AN EXCHANGE IS SENT OUT!! An exchange is done through a Customer Service agent BEFORE you do anything! That’s the only way you will not get charged shipping. The only chance you will have of getting your item BEFORE IT SELLS OUT, and my exchanged item came before 7 days had passed. So…if a Customer Service Rep tells you that they processed your exchange then make sure you see it on your Order Status BEFORE sealing up your return item and sending it back!! Because you might have to call CS again and again before you get a CS Rep that knows how to process an exchange properly! Hope this helps someone.