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Respected Contributor
Posts: 4,646
Registered: ‎03-20-2010

Exchange but they have none?

What happens if you return an item for a larger size but you can see they don't have any left in any colors?
What will they do with the returned item? Wait a certain amount of time ? Refund? Credit? Thanks! 

Respected Contributor
Posts: 2,252
Registered: ‎09-07-2014

Re: Exchange but they have none?

[ Edited ]

@Skyegirl21 I would ask the social team or contact CS. They can give you the best answer to your question.

Trusted Contributor
Posts: 1,040
Registered: ‎04-20-2010

Re: Exchange but they have none?

My experience has been a refund.
Trusted Contributor
Posts: 1,759
Registered: ‎07-31-2011

Re: Exchange but they have none?


@Skyegirl21 wrote:

What happens if you return an item for a larger size but you can see they don't have any left in any colors?
What will they do with the returned item? Wait a certain amount of time ? Refund? Credit? Thanks! 


They give you a refund. However, somone night return the size you need in the meantime. Depending on what you returned, they might send you that

Esteemed Contributor
Posts: 5,482
Registered: ‎03-12-2010

Re: Exchange but they have none?

I often get refunds even though I know they have the size/color in stock. Sometimes it’s best to contact QVCEasyReturns@qvc.com (which I don’t always have time to do!)
Respected Contributor
Posts: 4,646
Registered: ‎03-20-2010

Re: Exchange but they have none?

Thanks for the responses! I will call them.  Have a fabulous day!  💝☮️

Esteemed Contributor
Posts: 5,763
Registered: ‎02-05-2011

Re: Exchange but they have none?

My question on this is, they say free exchanges so if you request another size or color that is not available do they charge for return shipping?  Don't think they should.

Honored Contributor
Posts: 15,947
Registered: ‎02-27-2012

Re: Exchange but they have none?


@Biftu wrote:

My question on this is, they say free exchanges so if you request another size or color that is not available do they charge for return shipping?  Don't think they should.


 

 

@Biftu 

 

If the exchange item you want is no longer available, you should NOT be charged the return label shipping fee.

 

However, my experience is they often do!!

 

A quick email to the Social team....and they will correct the error.

Respected Contributor
Posts: 4,646
Registered: ‎03-20-2010

Re: Exchange but they have none? Outcome!


@RespectLife wrote:

@Biftu wrote:

My question on this is, they say free exchanges so if you request another size or color that is not available do they charge for return shipping?  Don't think they should.


 

 

@Biftu 

 

If the exchange item you want is no longer available, you should NOT be charged the return label shipping fee.

 

However, my experience is they often do!!

 

A quick email to the Social team....and they will correct the error.


I called today. They received the item and my request for an exchange, and acknowledge they don't have it. 
She said in this case they refund the purchase and WOULD charge the return shipping, BUT she waived it this time -  Now we know!