Exchange but they have none?

Skyegirl21 · ‎03-20-2010

What happens if you return an item for a larger size but you can see they don't have any left in any colors?
What will they do with the returned item? Wait a certain amount of time ? Refund? Credit? Thanks!

cjm61 · ‎09-07-2014

@Skyegirl21 I would ask the social team or contact CS. They can give you the best answer to your question.

D Kay · ‎04-20-2010

My experience has been a refund.

willomenia · ‎07-31-2011

@Skyegirl21 wrote:
What happens if you return an item for a larger size but you can see they don't have any left in any colors?
What will they do with the returned item? Wait a certain amount of time ? Refund? Credit? Thanks!

They give you a refund. However, somone night return the size you need in the meantime. Depending on what you returned, they might send you that

Alter Ego · ‎03-12-2010

I often get refunds even though I know they have the size/color in stock. Sometimes it’s best to contact QVCEasyReturns@qvc.com (which I don’t always have time to do!)

Skyegirl21 · ‎03-20-2010

Thanks for the responses! I will call them. Have a fabulous day! 💝☮️

Biftu · ‎02-05-2011

My question on this is, they say free exchanges so if you request another size or color that is not available do they charge for return shipping? Don't think they should.

RespectLife · ‎02-27-2012

@Biftu wrote:
My question on this is, they say free exchanges so if you request another size or color that is not available do they charge for return shipping? Don't think they should.

@Biftu

If the exchange item you want is no longer available, you should NOT be charged the return label shipping fee.

However, my experience is they often do!!

A quick email to the Social team....and they will correct the error.

Skyegirl21 · ‎03-20-2010

@RespectLife wrote:
@Biftu wrote:
My question on this is, they say free exchanges so if you request another size or color that is not available do they charge for return shipping? Don't think they should.

@Biftu

If the exchange item you want is no longer available, you should NOT be charged the return label shipping fee.

However, my experience is they often do!!

A quick email to the Social team....and they will correct the error.

I called today. They received the item and my request for an exchange, and acknowledge they don't have it.
She said in this case they refund the purchase and WOULD charge the return shipping, BUT she waived it this time - Now we know!