Q Talk

[KailaS]

I have not had to return anything in quite a while.  As a result, I have not paid attention to discussions about returns and what process still is in place.

 Is the Easy Returns Process still an option?

[Janey2]

Yes, just used it

[KailaS]

@Janey2   Thank you!  

[PA Mom-mom]

@KailaS  I tried to use it yesterday, and it didn't work for me. I went on the chat live, and they told me they were having technical problems. I just did a regular return, available on my order. I really like Easy Returns, so I hope it is available for me next time.

[Cat lover 1731]

What is easy returns?

[PansyBoo]

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@Cat lover 1731 wrote:

What is easy returns?

@Cat lover 1731, here ya go.

What is the QVC Easy Returns Program?

We want to make your return service experience the best it can be. That means, getting you your refund faster, exchanging your item quicker, and simply making things easier for you. The Easy Returns program delivers you a fast and easy way to return and exchange your QVC purchase.

Step-by-step guide for Easy Returns:

1. Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.

2. Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.

3. Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

FREQUENTLY ASKED QUESTIONS ABOUT EASY RETURNS

How will I know if you received my email?

• You will receive a confirmation email from QVCEasyReturns@QVC.com
• An immediate refund or exchange will be completed.
  • The amount of the refund will include return label fee costs, if applicable.
  • For exchange orders, we will send a shipping confirmation email to you.

Can I return multiple items with one return label?

Yes, you can return more than one item at a time. Make sure the contents of your return include the pack slips with the reason for return checked. Also include each item in your email sent to QVCEasyReturns@QVC.com.

How can I check the status of my return?

There are three ways you can access information about the status of your return:

1. Go online at qvc.com and check your order status.
2. Call our Automated Customer Service line at 800-367-9444.
3. Speak to a Customer Care Team Member at 888-345-5788.

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[KailaS]

I came back to answer @Cat lover 1731  to find that @PansyBoo  beat me to it.  Thanks.

[PansyBoo]

@KailaS , I hadn't used Easy Returns in a good while either but did so several days ago. I sent an email to QVC Easy Returns on 8/22 for two different orders that I had to return. I received emails back from them on 8/26 and 8/29 stating they had processed my refunds. Just thought this would give you an idea on how long it might take to hear back from them at this time.