Q Talk

[Iuytrewq]

I recently ordered a basic shirt from Susan Graver in 6 colors in my normal “Susan Graver Size”.  I was upset when i received them to find out that they are smaller than normal and thus i need a bigger size.  I called customer service to see if they would send out the larger size and they won’t until they have the original back.  I asked if they could go ahead and charge me for the new one and I could get the refund when I send back the original.  She said i would be charged the extra shipping.  I don’t understand why they couldn’t do it.  I think she just didn’t want to help me.  

So now i wait and i see the size that i need selling out in 3 colors.  

Maybe i will just return them all.  The sizing is bad and the highly-touted exchange policy is bad and customer service was of no help to me.  And yet i will be out a lot of money for shipping when i tried to do everything right.  

[mercyMe]

This happened to me, and I was told it was a glitch in their system.  To anyone sending anything back ... call ahead and have them "put a note" in their computer to not credit your account, but to do an actual exchange~!

[Catiele]

Oh no! I may be exchanging something for a different color. This is what I am going to go through. I don’t buy much anymore because of all the problems. It’s time for change.

[Daysdee]

I haven't attempted to do an exchange in many years.  The times I did years ago, even though I filled out the return form for an exchange, I always got a credit and never the item I requested.   I am skeptical now when they say you can get an exchange for free.

[highmaintenancejan]

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@Iuytrewqwrote:

I recently ordered a basic shirt from Susan Graver in 6 colors in my normal “Susan Graver Size”.  I was upset when i received them to find out that they are smaller than normal and thus i need a bigger size.  I called customer service to see if they would send out the larger size and they won’t until they have the original back.  I asked if they could go ahead and charge me for the new one and I could get the refund when I send back the original.  She said i would be charged the extra shipping.  I don’t understand why they couldn’t do it.  I think she just didn’t want to help me.  

So now i wait and i see the size that i need selling out in 3 colors.  

Maybe i will just return them all.  The sizing is bad and the highly-touted exchange policy is bad and customer service was of no help to me.  And yet i will be out a lot of money for shipping when i tried to do everything right.  

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@Iuytrewq:

Email Beth-QVC at the address in the message below....she will take care of it for you!!!

 QVCSocialTeam@qvc.com 

[highmaintenancejan]

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@Beth-QVCwrote:

@highmaintenancejan

Yes I received your email, thank you! Did you receive a response from Kim at all? also when did you post the return back to us?

Beth QVC

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@Beth-QVC

I sent the shoes back today!!!  Thank you for your help!!

[highmaintenancejan]

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@Beth-QVCwrote:

@highmaintenancejan

Yes I received your email, thank you! Did you receive a response from Kim at all? also when did you post the return back to us?

Beth QVC

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@Beth-QVC

I sent the shoes back today!!!  Thank you for your help!!

[Beth-QVC]

@highmaintenancejan

No problem - will monitor!

Beth QVC