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01-16-2015 07:09 PM
It did start in September this year - mid month if I recall correctly. Also included would be any items bought on those days in July and August when they held Christmas specials. I bought a tablet during one of them as a gift and know it can be returned until the end of January.
01-16-2015 07:10 PM
Do you offer an extended return policy during the holidays?
Yes! You can shop with confidence this holiday season. Any gift you purchase from September 20, 2014 through December 23, 2014 at Noon ET can be returned for any reason for a full refund until January 31, 2015. Learn about our standard return policy.
01-16-2015 07:24 PM
01-17-2015 10:37 PM
On 1/16/2015 Chi-town girl said: Make sure your return is postmarked no later than Jan 31, and monitor your credits. Get a receipt from USPS if using Q labels. I returned multiple items in one package. All were processed but several items were not refunded for the entire amount. I called CS and the rep-wonderful, had to manually issue 2 more credits. The computer system issued a partial/aged credit, incorrectly, so CS made the proper adjustment. Be prepared for a longer time period to process esp if you wait to the last minute. Can only imagine the amount of returns hitting Q warehouses now for orders placed in Sept thru Dec, prob double or triple the usual volume-yikes!Thanks for all this info. Maybe the returns would have been smoother for you if they were sent back in separate original boxes? I save ALL my boxes etc. for 3 months in case stuff goes back. I have noticed weird dollar amounts as return credits though --- especially if they were EZ pays. SOOOO CONFUSING & TIME CONSUMING. Is this intentional? Seems to always be in Q's favor right??
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