I've never ordered Cheryl's Cookies (I don't happen to like them), but I have received them as gifts a few times, and there was an issue every time.
Once there was no gift card enclosed. I had no idea who had sent them, and their CS was completely unhelpful. Both a rep and a supervisor asked me why I needed to know! They said I just should just enjoy them. Well, no. I was raised to thank people who give me gifts, and of course I also wanted to know anyway. I persisted, and eventually, after a ridiculous amount of time, they told me who had sent them. But they messed up the names, so it wasn't even accurate.
Another time many of the cookies arrived crushed and were simply bags of crumbs.
IMO the cookies are over-rated. I don't like them at all, but even if I loved them, I would never order because of the experiences I've had with delivery and CS.
(All of these were ordered directly from Cheryl's, btw, not from QVC.)