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Esteemed Contributor
Posts: 7,643
Registered: ‎03-28-2015

Difference between UPS surepost and UPS mail innovations

They both go to the Post Office for delivery.....UPS mail innovations seems to take alot longer for me.

 

What is the difference?

Honored Contributor
Posts: 20,019
Registered: ‎08-08-2010

Re: Difference between UPS surepost and UPS mail innovations


@Nataliesgramma wrote:

They both go to the Post Office for delivery.....UPS mail innovations seems to take alot longer for me.

 

What is the difference?


 

Great question, and I have had the same experience.

Honored Contributor
Posts: 20,019
Registered: ‎08-08-2010
Honored Contributor
Posts: 20,019
Registered: ‎08-08-2010
Contributor
Posts: 65
Registered: ‎08-29-2011

Re: Difference between UPS surepost and UPS mail innovations

think mail invoations is horrible, and much slower, waiting on vph candle rings left Virginnia, past Kentucky and is currently sitting in post office in Missouri, sorry about tyepo my pc is having a meltdown

Trusted Contributor
Posts: 1,934
Registered: ‎05-09-2014

Re: Difference between UPS surepost and UPS mail innovations

[ Edited ]

It's basically that small packages, under a pound, go via Mail Innovations and the larger weight packages from 1 pound up, are designated Surepost. They both start at UPS and get handed off to USPS for the local delivery to the recipient. 

 

My experience has been the same as others : Surepost gets to me timely and Mail Innovations takes so much longer. I track my packages and notice that it is always the post office end that stalls MI. UPS shows the handoff in the tracking progress and then the post office side takes days and days to move it through their system. Just because these are small packages like jewelry items shouldn't make a difference. 

 

If you are a member of My UPS you can use the My UPS tracking page to request to keep a Surepost item in their own delivery stream and not hand off to USPS.  If you are a paying member of My UPS it's free to request delivery to stay with UPS. Otherwise it's an extra $3.50!  There is no such choice with Mail Innovations. Those small items always go from UPS to USPS and delivery is USPS only. 

 

I think QVC does a disservice to its customers by using Mail Innovations for jewelry items or other small lightweight merchandise. The delivery interval is so annoying and unreliable that it makes me hesitant to buy that type of merchandise. 

Respected Contributor
Posts: 3,229
Registered: ‎03-09-2010

Re: Difference between UPS surepost and UPS mail innovations

In the past, I found these delivery systems horrible (am still waiting for some Cheryl's cookies to be delivered that have arrived in town on December 2, 2016)

 

They must have had so many complaints from companies whose goods never showed up or took weeks to arrive.

 

Lately, I have received e-mails from sure post, saying that since they are in my neighborhood, they will be delivering my package themselves instead of the post office.

 

Everything has been arriving now on time.

Esteemed Contributor
Posts: 7,643
Registered: ‎03-28-2015

Re: Difference between UPS surepost and UPS mail innovations

I had 2 of the items that I ordered from Valerie delivered by UPS instead of them handing it off to the USPS because it said they were going to be in my neighborhood this week

 

I had some Laura Geller makeup coming UPS mail innovations and I was so worried that it would be unuseable when it arrived  because it sat at the sorting center for a few days....

Honored Contributor
Posts: 10,634
Registered: ‎05-13-2010

Re: Difference between UPS surepost and UPS mail innovations

[ Edited ]

This takes twice as long for me to get most of my packages.  I HATE it.  I rarely even see UPS anymore here. Then the mail carriers are that much more bogged down with everyone's packages.  I'm not the only one for sure in my neighborhood.