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06-14-2018 03:09 PM
When I click on an item that I see offered in several colors, only the one in the picture is on the computer is shown. For example, if I'm looking at a green shirt on a model in the pix, but now want to see it in pink, the color of the shirt doesn't change. One pix with one color. How am I supposed to know if I like a color of an item if I only see the little color swatch circle? This makes no sense. I use an iPad and have never had trouble before. I could always change the color before. Strange.
06-14-2018 03:24 PM
I have been having the same problem. When clicking on a color option it will not show the color. Only shows the color when first looking at the item. The other colors will come up.
06-14-2018 03:25 PM
I find that this happens when I have cookies turned off in my browser. This started happening to me about 6 months ago, I think. So now, I use cookies on this site. I don’t know if that is your problem or not, but it’s worth checking your settings.
06-14-2018 03:55 PM
On my MacBook Pro, for some odd reason, I first have to let the video play a second and then I can click on the different colors. (The pictures replace the video.). (Kind of hard to explain, sorry!)
06-14-2018 03:58 PM - edited 06-14-2018 03:58 PM
That's been happening to me on the mobile site for a while. It sometimes takes me 2+ tries to get the color to changeg, but so far it has always worked if I keep tapping or clicking.
06-14-2018 04:22 PM
@Hippiified wrote:I find that this happens when I have cookies turned off in my browser. This started happening to me about 6 months ago, I think. So now, I use cookies on this site. I don’t know if that is your problem or not, but it’s worth checking your settings.
I didn't know that. I will check to see if my cookies are on or off. Thank you @Hippiified
06-14-2018 07:40 PM
But I do agree with others that it is very slow to change colors lately.
06-14-2018 07:53 PM
I tap around and eventually, the colors change.
06-15-2018 10:35 AM
I have been experiencing the same problem but only on the qvc site. Very frustrating.
06-15-2018 10:41 AM
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