Q Talk

[Sage04]

---

@september wrote:

---

@Love my grandkids wrote:

@september From what I've read here over the years, supervisors never talk to customers.

---

You are probably right.  I don't call.  I email.  

qvcsocialteam@qvc.com

@september  I like the way you added that in lol.

Great advertisement for the Social Team.

---

[Marciirene]

@elated no they are not. Thank you!

[HonestLife]

@rms1954  I had a $2k credit limit on my QCard card with a $128 balance, never late in payments. Explain to me how I got denied a charge of $35. QVC puts their name on something, they're absolutely responsible. 

[Marciirene]

@rms1954 I know it's crazy and maddening! You are right!

[rms1954]

---

@HonestLife wrote:

@rms1954  I had a $2k credit limit on my QCard card with a $128 balance, never late in payments. Explain to me how I got denied a charge of $35. QVC puts their name on something, they're absolutely responsible. 

---

i don't know.  I don't work for Synchrony ... you need to contact them since they are the ones who handle charges on your card.

[rms1954]

---

@Luvsmyfam wrote:
The q will make this right trust me.ive never used easy pay,but if I have a problem with anything,they usually fix it.trust me,they do not want to loose your buisness

---

If cc denied she can't get help from QVC.  She has to contact Synchrony since they are the owners of her account.

[Marciirene]

I contacted the bank! I am in excellent standing with them. I will see what "the letter" says and let everyone know what it says. I did find a thread from 2014 where someone had my exact same problem, but they never said why it happened.

[San Antonio Gal]

Sorry that happened to you @Marciirene .  I would be upset also.  I'm looking forward to hearing from you when you receive the letter.  It's a shame that someone from the "back office" couldn't communicate what the issue was.  Not good customer service.