@DrumPounder In my world, all the "younger" people order online. I never order over the phone either. I believe it's the oldest group, and long time viewers, that don't have a computer or can't use one that go on air.
Most often they will ask if you want to talk to the host, this is only when you call to place an order. They also check your background as much as possible. I would assume that would include any negative comments here on the board.
I don't mind callers, as some here have indicated they believe it should be eliminated. Honestly, I don't even pay attention. I prefer that to any personal information from the hosts, daughters, vacations, etc.