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07-07-2019 12:52 AM
Hi - if there is a QVC MODERATOR AVAILABLE, PLEASE REPLY.
Have been on hold with customer service for over an hour (71 minutes now). Tried to call before midnight, 11:40pm, regarding a free shipping order.
07-07-2019 01:05 AM - edited 07-07-2019 01:08 AM
@Beth-QVC Hi, Beth! Thanks for getting back to me so quickly. Is there a way to speak with customer service? I had called prior to midnight (11:40pm) to put thru an order that I wasn't able to do so online. I was hoping to get the free shipping for that order.
07-07-2019 02:29 AM
Hi @Julie_23 I'm sorry to inform you that our Customer Service department closed at 1 am EST. They will be back open at 7 am EST. For future reference, if you just need to place an order, our ordering department is open 24 hours. They can be contacted at 1.800.345.1515.
07-07-2019 05:39 AM - edited 07-07-2019 05:41 AM
Hi @Anjalena - thanks for your reply. I am aware they close at 1am. I called at 11:40pm EST and was on hold for over an hour. I had called prior to midnight to be able to get the order with free shipping (was not able to place order online).
I understand you were probably inundated with calls due to the free-shipping day.
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