Q Talk

[SanFerryAnne]

I've had issues for DAYS accessing various areas of my account and trying to deal with the Customer No-Service Reps has been hellacious. They WILL not listen to your problem, they can't comprehend techinal issues with the website AT ALL. Then they try to cover their ignorance by talking on top of you (S. Graver Disease). I have been a webmaster for over 25 years and they talk NONSENSE when asking, "Did you update your computer?" and other inane questions. I've reset my password at least seven times tonight resulting in NO CHANGE in the situation. NOTHING. NADA. 

A technical assistance line needs to be set up because the problems are beyond the skills of these repa. QVC's website must generate millions of dollars every hour and not having proper support for log-in and access issues would be crucial, you'd think. But nope.

 
QVC needs to get with the 21st century and also understand people are using VPN services to stay safe. QVC techs HATE VPNs and will also push customers out of their accounts for being tech savvy. 

They sell iPads but don't support the use of them to access their site TO MAKE PURCHASES. Hello??

Beyond frustrating when I can't manage auto-ships, credit card changes, etc.  They are archaic. 

Thanks for letting me vent. 

[Tori3569]

Sorry for the issues you're having, but I just want to say that I only use my iPad and I buy things on this site at least 2x per week.  I've never had an issue. 

[San Antonio Gal]

The CS reps are not trained to be tech saavy.  @SanFerryAnne  - why don't you email the Q Social Team for assistance.  They are usually able to solve issues:

QVCSocialTeam@qvc.com

[LizzieInSRQ]

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@SanFerryAnne wrote:

I've had issues for DAYS accessing various areas of my account and trying to deal with the Customer No-Service Reps has been hellacious. They WILL not listen to your problem, they can't comprehend techinal issues with the website AT ALL. Then they try to cover their ignorance by talking on top of you (S. Graver Disease). I have been a webmaster for over 25 years and they talk NONSENSE when asking, "Did you update your computer?" and other inane questions. I've reset my password at least seven times tonight resulting in NO CHANGE in the situation. NOTHING. NADA. 

A technical assistance line needs to be set up because the problems are beyond the skills of these repa. QVC's website must generate millions of dollars every hour and not having proper support for log-in and access issues would be crucial, you'd think. But nope.

 
QVC needs to get with the 21st century and also understand people are using VPN services to stay safe. QVC techs HATE VPNs and will also push customers out of their accounts for being tech savvy. 

They sell iPads but don't support the use of them to access their site TO MAKE PURCHASES. Hello??

Beyond frustrating when I can't manage auto-ships, credit card changes, etc.  They are archaic. 

Thanks for letting me vent. 

@SanFerryAnne i read your post but you lost credibility with me when you say "QVC techs HATE VPNs and will also push customers out of their accounts for being tech savvy."

That is way too dramatic, generalizing, and really far fetched for me to take your post seiously.

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[cjm61]

@SanFerryAnne I had an issue with an order yesterday. I emailed the social team and they responded within a couple hours. Problem resolved. 

[riley1]

@SanFerryAnne I have dealt with CS a few times in the last month and have no problems. They were courteous, helpful and corrected by problems quickly.

Imo they are there to deal with merchandise orders/problems than IT problems. As someone suggested, contact the Social Team and see if they can direct your problem to the IT dept.