Q Talk

[Suhse]

Here's the article from UPS:

By Becky Bratu, Staff Writer, NBC News

Your presents likely did not make it on time this Christmas, after a high volume of packages overwhelmed UPS, the world's largest parcel delivery service.

"The volume of air packages in our system exceeded the capacity in our network as demand was much greater than the forecast," UPS spokeswoman Natalie Godwin said Tuesday in a statement. "As a result a small percentage of packages was delayed and will not be delivered today, Tuesday, Christmas Eve."

Godwin said the company expects a majority of the packages to be delivered on the day after Christmas. It is unclear how many deliveries were affected.

Some customers took to social media to express their frustration with the carrier.

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"My package has not been delivered even though I paid (dearly) for express service," Charlie Vazquez posted on the company's Facebook page.

"Beyond angry, ordered a big Christmas present and was 'GUARANTEED' to be here today. We have not left the house all day & have been nervously pacing. This was supposed to be my son's big gift. Never showed up, thanks for nothing," posted Susan Danielle Harrison.

UPS drivers were out delivering packages on Christmas Eve

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I think something is "afoot with all these just joined today, one post posters, with this complaint, but, legitimate or not, hopefully lesson learned. Things can happen beyond anyone's control that make the guaranteed delivery that so many companies promise, a very dubious promise.