Q Talk

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Respected Contributor
Grouchomarx
Posts: 2,496
Registered: ‎01-23-2019

Cancelled order suddeily shipped

‎02-05-2019 11:00 AM

I ordered the Pop Sonic set of 2 sonic cleansing devices. Then I got an email saying it would be delayed.  So I thought, do I really need these since I also have Clarisonic?  And I decided it was an impulse buy and went ahead and cancelled it.  I got a confirmation email from the Q stating my order was cancelled.  Today they said it shipped!  What the heck?  Very werid, never had it happen before.

Report Inappropriate Content
Message 1 of 3 (485 Views)
Reply
Respected Contributor
DJs mom
Posts: 2,745
Registered: ‎06-06-2012

Re: Cancelled order suddeily shipped

‎02-05-2019 11:21 AM

@Grouchomarx if you got an email confirmation that the order was canceled, when it arrives return ot to the Q. Call customer service and make sure you are fefunded for the item and ALL shipping costs.

Report Inappropriate Content
Message 2 of 3 (424 Views)
Reply
Honored Contributor
chrystaltree
Posts: 31,038
Registered: ‎05-10-2010

Re: Cancelled order suddeily shipped

‎02-05-2019 11:31 AM

Not weird at all.  They send out millions of packages and some are coming from the vendor.  QVC doesn't send everything for their wharehouses.  It can take time for the various computer systems to update.  I have had this same thing happen to me more than once.  You can refuse the package when it arrives or you can send it back.  Include a clear explanation and they won't charge you for returning it because it was their error.

Report Inappropriate Content
Message 3 of 3 (397 Views)
Reply