Q Talk

[wonderfulworld]

The price is the same but I paid $5.50 for S&H. It was delivered today.

Thanks!

[Diva on The Q]

@wonderfulworld: You should contact Customer Service to resolve your issue.  

[sunshine45]

Free Shipping Offer Details: Applies to standard shipping only. Free standard shipping offer excludes items with shipping included. Free standard shipping only applies to the first shipment of an Auto-Delivery order. Applies to orders shipped within the Continental U.S. only. Additional restrictions may apply. Purchases made before 7/6/19 at 12am ET are excluded. Offer ends 7/6/19 at 11:59pm ET.

[KingstonsMom]

As @sunshine45 kindly posted, the 'price adjustment policy' also only applies to the actual price of the item, not other offers such as free shipping, easy pays, etc.

[wonderfulworld]

I did contact Customer Service on the Chat line and although they could not refund my S&H they did offer a credit for that amount on my next purchase.

I am very satisfied. Thank you for your replies.

[tl98466]

That was GREAT customer support! I ran into a similar situation a while back and when I contacted QVC they told me that I could return the item then reorder it in order to take advantage of the free shipping offer at the time. They didn't offer a credit! Major inconvenience but I did save on the shipping cost!

[Catch71]

@wonderfulworld 

Lucky you!  I would gladly accept that!  I ordered something 5 days ago with a total shipping charge of $16.00; it has not shipped and I cannot cancel and reorder.  I hope I like it or returning I will be out $32.00!  Bought on impulse, they were expecting it to sell out and I fell for it!!  Item is still available!

[wonderfulworld]

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@Catch71 wrote:

@wonderfulworld 

Lucky you!  I would gladly accept that!  I ordered something 5 days ago with a total shipping charge of $16.00; it has not shipped and I cannot cancel and reorder.  I hope I like it or returning I will be out $32.00!  Bought on impulse, they were expecting it to sell out and I fell for it!!  Item is still available!

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You should do as was suggested to me...contact customer service and see what they might do for you. It is worth trying. I used live chat. Very satisfied.

[wagirl]

I would say no . Free shipping is a transitory thing. But you could call CS. I have,  on a few times, checked on an item I bought the week before or even longer than that, but within a month, and found it was less than I paid for it. I called CS and got a refund for the reduced price. but it has to be in a months time. did this here on the Q and JTV.  

[lmt]

A few weeks back, I ordered three clothing items. The very next day QVC had a free shipping day. I called CS and asked if it would be possible to get a refund on my shipping. I figured the answer would be 'no' but it never hurts to ask. They gave me the refund.