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Frequent Contributor
Posts: 94
Registered: ‎11-20-2012

Can someone help regarding dates on Wen Cleansing Conditioner?

I just received the Pomegranate Cleansing Conditioner and my bottle has an 

"11 03 08" date stamped on the bottom? Did I receive an 11 year old product? I called customer service and the woman said she had no way of checking about dates in their system and offered for me to send it back for a free exchange. Of course, I don't have the box or the cap, as I had already opened it and thrown them away. She's sending me a free exchange label, but now I have to find a box and hope it doesn't leak.

BUT, my real concern is the date - has anyone else had this problem? Thanks in advance for your help.

Respected Contributor
Posts: 3,788
Registered: ‎04-19-2010

Re: Can someone help regarding dates on Wen Cleansing Conditioner?

I can't answer this but I would post this question under the Wen Forum. Go to My Favorite Brand and scroll down to find Wen.

Honored Contributor
Posts: 19,487
Registered: ‎03-16-2010

Re: Can someone help regarding dates on Wen Cleansing Conditioner?

[ Edited ]

@msvictoria 

 

WEN manufacturing dates are listed as a two digit month followed by a four digit year.  For example, if your product was made in October 2018, it will say "MFG: 10/2018".

 

If "MFG" does not precede the date, it's a code, not a manufacture date.

 

And I'm not sure that the Pomegranate option was even available in 2008.

Respected Contributor
Posts: 4,665
Registered: ‎03-10-2010

Re: Can someone help regarding dates on Wen Cleansing Conditioner?

@msvictoria  The pomegranite hasn't even been around that long, so that's not the mfg date.

Laura loves cats!
Frequent Contributor
Posts: 94
Registered: ‎11-20-2012

Re: Can someone help regarding dates on Wen Cleansing Conditioner?

Thanks - I took your advise and posted it under Favorite Brand/WEN

Frequent Contributor
Posts: 94
Registered: ‎11-20-2012

Re: Can someone help regarding dates on Wen Cleansing Conditioner?

Thank you for your response!