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10-01-2019 11:21 AM
I just received the Pomegranate Cleansing Conditioner and my bottle has an
"11 03 08" date stamped on the bottom? Did I receive an 11 year old product? I called customer service and the woman said she had no way of checking about dates in their system and offered for me to send it back for a free exchange. Of course, I don't have the box or the cap, as I had already opened it and thrown them away. She's sending me a free exchange label, but now I have to find a box and hope it doesn't leak.
BUT, my real concern is the date - has anyone else had this problem? Thanks in advance for your help.
10-01-2019 11:26 AM
I can't answer this but I would post this question under the Wen Forum. Go to My Favorite Brand and scroll down to find Wen.
10-01-2019 11:35 AM - edited 10-01-2019 11:36 AM
WEN manufacturing dates are listed as a two digit month followed by a four digit year. For example, if your product was made in October 2018, it will say "MFG: 10/2018".
If "MFG" does not precede the date, it's a code, not a manufacture date.
And I'm not sure that the Pomegranate option was even available in 2008.
10-01-2019 11:51 AM
@msvictoria The pomegranite hasn't even been around that long, so that's not the mfg date.
10-01-2019 08:06 PM
Thanks - I took your advise and posted it under Favorite Brand/WEN
10-01-2019 08:07 PM
Thank you for your response!
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