Re: Billing Errors

San Antonio Gal · ‎05-18-2017

Seems odd that the same person is getting charge too much over and over.

loriqvc · ‎11-06-2011

@Venezia - If you can, try launching the chat in a Chrome incognito window. That seems to chase away the gremlins hiding in the corners of the "regular" website coding and prevents the chat system from closing the chat or the window in the middle of a conversation. It's the only way I've been able to live chat for all of 2025. Good luck!

shoekitty · ‎03-10-2010

This has happened in my favor for a considerable amount. I tried dealing with QVC,and SYNCHRONY to rectify this. I keep telling them, I owe tou money you credited me 2 times. I dealt on and off with his for 6 months finally I gave up. Then I received a check from Synchrony for the amount. Actually they confused themselves

, because this was a return, exchange. No one could get it. I must have talked to 9 different people. I have had a similar thing like this happen where I was double charged. Only 2 expamples I can say . I have been shopping with qvc since 1987

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan

RespectLife · ‎02-27-2012

@Venezia

I can not get Live Chat to work w/ Microsoft Edge.

I switch browsers to Firefox and it works every time.

I'm not a techie, but that is so weird.

Pecky · ‎03-10-2010

I go through my statements with a fine tooth comb. I also periodically go online to my account and see the activity before even getting my statement. As far as live chat, I can't use on Edge but can on Chrome.

Venezia · ‎03-09-2010

Thank you to all who responded about my not being able to use Live Chat.

I am using MS Edge, so it seems that's the problem. Which is ridiculous, since it's a very popular browser!

I never used to have a problem with it but, obviously, something Q's I.T. team have done has caused the issue. No surprise there.

I could use another browser, but I really don't see why the customer has to compensate for glitches in QVC's system.

"" A little learning is a dangerous thing."-Alexander Pope

RespectLife · ‎02-27-2012

@Venezia wrote:
Thank you to all who responded about my not being able to use Live Chat.

I am using MS Edge, so it seems that's the problem. Which is ridiculous, since it's a very popular browser!

I never used to have a problem with it but, obviously, something Q's I.T. team have done has caused the issue. No surprise there.

I could use another browser, but I really don't see why the customer has to compensate for glitches in QVC's system.

@Venezia

It is not just a Q thing however.

I have many work programs that will not work at all with Microsoft Edge.

Here at work, it is more a Microsoft issue than the provider. Microsoft is known for its incompatibility AND numerous glitches.

It requires constant updates (which are basically repairs to a sub-par program)

That's why we have to use multiple browser here.

Many businesses use Chrome.

Venezia · ‎03-09-2010

@RespectLife - It's just odd because MS Edge is the only browser I use (with the rare exception of occasionally being on my iPad).

I've done live chats with several other businesses - never a problem for me. Just with QVC. The "Live Chat" window pops up, but no agent ever comes online to chat, even after I've filled in the required information.

No big deal. I seldom have to contact CS anyway, but I've given up on it and email CS instead.

"" A little learning is a dangerous thing."-Alexander Pope

cody2 · ‎03-19-2010

This isn't a direct quote however it is the jist of the story. when packaging a return...it tells us that if the item is not as it was new when they mailed it and you were credited already, they will recharge your account for the item when they actually receive it.

RespectLife · ‎02-27-2012

@cody2 wrote:
This isn't a direct quote however it is thejistt of the story. when packaging a return...it tells us that if the item is not as it was new when they mailed it and you were credited already, they will recharge your account for the item when they actually receive it.

@cody2

Your paraphrasing is misleading.

No returned item has to be in new or unused condition.

This is what it actually says:

Based on our verification of the returned item, if the returned item is not the item for which you had requested a return, or is not in the same quantity, we may bill your original payment method.