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Super Contributor
Posts: 378
Registered: ‎03-14-2010

As a rule how long are returns taking to be processed?

 
Honored Contributor
Posts: 69,382
Registered: ‎03-10-2010

Re: As a rule how long are returns taking to be processed?

@gellen    I don't know but I returned several things over 3 weeks ago and haven't heard a word about them.

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 3,903
Registered: ‎03-09-2010

Re: As a rule how long are returns taking to be processed?

I hope I'm the exception to the rule, but I'm 60 days in and counting.

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: As a rule how long are returns taking to be processed?


@santorini wrote:

I hope I'm the exception to the rule, but I'm 60 days in and counting.


@santorini Wow, you have been more than patient, email us the order info, we will be happy to take a look and process.  

So sorry for that extreme delay,

Susan

 

 

@gellen We generally ask that customer allow 12 days once the return has been received, could be a bit longer due to holiday returns. 

Hope this helps,

Susan

Contributor
Posts: 22
Registered: ‎10-13-2010

Re: As a rule how long are returns taking to be processed?

Check out the Easy Returns and you'll get your refund within a few days.

Trusted Contributor
Posts: 1,168
Registered: ‎10-23-2011

Re: As a rule how long are returns taking to be processed?

@Kachina624   Same thing happened to me on BOTH the Q and HSN so I stopped all purchasing at this time.

Honored Contributor
Posts: 37,847
Registered: ‎06-11-2011

Re: As a rule how long are returns taking to be processed?

  I returned items via UPS that, per tracking, arrived at the TV Road, Florence SC warehouse on 1/27 and none have as yet, have been refunded.  @Susan-QVC 

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: As a rule how long are returns taking to be processed?


@Pearlee wrote:

  I returned items via UPS that, per tracking, arrived at the TV Road, Florence SC warehouse on 1/27 and none have as yet, have been refunded.  @Susan-QVC 


@Pearlee Hi, email us the order numbers, we can process the return for you. 

Susan

Regular Contributor
Posts: 160
Registered: ‎01-24-2019

Re: As a rule how long are returns taking to be processed?

After sending a bunch of Christmas gifts back in early January - as of last week - none of them had been credited.  I think 4-6 weeks is riduculous to wait for a refund. QVC really needs to figure this out - I do not have this issue with any other retailer.  BUT....use their quick return option where you send an email with all the info...I finally did that last week and heard back from that in about 5 days.

Trusted Contributor
Posts: 1,107
Registered: ‎08-19-2011

Re: As a rule how long are returns taking to be processed?

If I don't use Easy Returns, it takes  6 - 8 weeks using the prepaid label.  If I pay for return postage myself, maybe 2 weeks.  

Using Easy Returns, the refund is immediate.  Don't always remember to do this, though, that is how I know how long it takes withou it.