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Valued Contributor
jlrbr
Posts: 689
Registered: ‎11-18-2012

Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:32 PM

Recording immediately makes statement about shipping problems.
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Super Contributor
bonappetit
Posts: 492
Registered: ‎07-21-2017

Re: Anyone hear the new greeting on Q Customer Service line?

[ Edited ]

‎10-29-2019 02:35 PM - edited ‎10-29-2019 02:40 PM

How long is QVC going to keep this up regarding their shipping problems? Hasn't it been all summer long and now almost November into their "big" shopping season? Doesn't seem like it should take 6 mos. to fix the issue.

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Honored Contributor
Krimpette
Posts: 11,161
Registered: ‎03-09-2010

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:40 PM

How embarrassing for them to have to keep apologizing for their ineptitude. Wonder how long this is going to continue?  Even more, wonder if they'll survive?  Especially since we're already at the beginning of the holiday shopping season.

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Valued Contributor
jlrbr
Posts: 689
Registered: ‎11-18-2012

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:41 PM

I can't imagine how much of a hit the sales have taken.
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Trusted Contributor
phluphy
Posts: 1,064
Registered: ‎05-30-2010

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:45 PM

I order from other companies and I have the item in one to two days.  Check QVC and it is still "in process".  Hire more people.  It's getting very hard to shop any longer with QVC.  Get things faster, free shipping and cheaper from other sources.

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Super Contributor
bonappetit
Posts: 492
Registered: ‎07-21-2017

Re: Anyone hear the new greeting on Q Customer Service line?

[ Edited ]

‎10-29-2019 02:48 PM - edited ‎10-29-2019 03:05 PM

Not to mention their internet & TV issues. I've had QVC on TV and it freezes up or I get a black screen! Lots of problems with QVC. 

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Trusted Contributor
VegasBusinessWoman
Posts: 1,300
Registered: ‎05-27-2013

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:51 PM

It seems that the decision to move to a new warehouse at this time of year wasn't one of their better ideas.

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Honored Contributor
GenXmuse
Posts: 10,447
Registered: ‎05-15-2016

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:53 PM

This does not bode well for the holiday season. I wouldn't want to take any chances of not getting something on time. Too much competition elsewhere. 

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Valued Contributor
jlrbr
Posts: 689
Registered: ‎11-18-2012

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:53 PM

Who does anything big this close to the holidays? Bad move. No organization. Given the current delays I can't imagine anyone would Christmas gifts or bill to ship to.
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Frequent Contributor
DebPA3
Posts: 100
Registered: ‎04-18-2010

Re: Anyone hear the new greeting on Q Customer Service line?

‎10-29-2019 02:56 PM

I've been tolerant all summer, but now have made the decision that I will purchase NOTHING from QVC for the holiday season as gifts. I cannot trust to 1) believe that items shown as "in stock" really are, 2) get the right item in the box, and 3) receive items anywhere near the Estimated Delivery Date, EVEN when paying expedited shipping costs. 

As someone said above, hire people, work overtime, fix the problem. It's not new technology: hundreds of other companies are successful at the same thing!

 

As a 20+ year QVC customer, if I'm saying "no more", I can only imagine what newer customers are doing. 

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