Q Talk

[Lucylu12]

When I get to check out the only option is 6 easy pays and I can't change it to 3 easy pays or to pay it full. It only has the 6 easy pay option available. Which I don't want.

Anyone else having this issue. I have reset my computer but still it won't give me any other option when I go to check out.

[CAcableGirl2]

@Lucylu12   I don't know if you can adjust the easy pays to be less then the current offer.  But you can go in and pay the months in advance to make it 3 easy pays.  Just go into your account, order status, easy pays, and choose the months that you want to pay.  

I do it all the time, when I want to make more payments, or pay something off sooner then the standard amount that the order defaults to. 

[Gorgf]

@Lucylu12. I think it is a Q tech  issue as I tried to change my order to one payment. I went into my order status and was able to adjust some. I ended up having to call CS as could not make changes. It isn't your computer or tablet. I think the system is overloaded?

[Lucylu12]

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@Gorgf wrote:

@Lucylu12. I think it is a Q tech  issue as I tried to change my order to one payment. I went into my order status and was able to adjust some. I ended up having to call CS as could not make changes. It isn't your computer or tablet. I think the system is overloaded?

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I think you may be right. I have never had an issue changing the payment options until now. With free shipping it's probably overloaded. I will try later.

[Susan-QVC]

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@Lucylu12 wrote:

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@Gorgf wrote:

@Lucylu12. I think it is a Q tech  issue as I tried to change my order to one payment. I went into my order status and was able to adjust some. I ended up having to call CS as could not make changes. It isn't your computer or tablet. I think the system is overloaded?

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I think you may be right. I have never had an issue changing the payment options until now. With free shipping it's probably overloaded. I will try later.

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@Lucylu12  Good Morning, Sorry you are having trouble w/ez pays, I've had one other customer with the same issue, if you need it changed  please email the order info to QVCSocialTeam@qvc, we are happy to help.       

Susan

[geezerette]

I never use e-z pay so I always change it when I place my order.

Yesterday when I tried the green "Edit" button, it wouldn't work.  I had to use "Payment Options" to change my order to one payment.

[Kindaglitzy]

Yes, same problem. If they get it fixed may order one more item later. I rarely use easy pay.

[Janey2]

I can only order with easy pay. I do not use easy pay. Very annoying.

[geezerette]

I just placed an order and could change to one payment as usual with no problems.

[Kindaglitzy]

Just checked and still not working for me. Not going to keep checking, their loss!