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Trusted Contributor
Posts: 1,592
Registered: ‎10-12-2010

Anyone having problems with the easy pay option?

[ Edited ]

When I get to check out the only option is 6 easy pays and I can't change it to 3 easy pays or to pay it full. It only has the 6 easy pay option available. Which I don't want.

Anyone else having this issue. I have reset my computer but still it won't give me any other option when I go to check out.

Respected Contributor
Posts: 3,580
Registered: ‎06-03-2010

Re: Anyone having problems with the easy pay option?

@Lucylu12   I don't know if you can adjust the easy pays to be less then the current offer.  But you can go in and pay the months in advance to make it 3 easy pays.  Just go into your account, order status, easy pays, and choose the months that you want to pay.  

 

I do it all the time, when I want to make more payments, or pay something off sooner then the standard amount that the order defaults to. 



......You look like I need a drink.....
Respected Contributor
Posts: 2,392
Registered: ‎03-10-2010

Re: Anyone having problems with the easy pay option?

@Lucylu12. I think it is a Q tech  issue as I tried to change my order to one payment. I went into my order status and was able to adjust some. I ended up having to call CS as could not make changes. It isn't your computer or tablet. I think the system is overloaded?

Trusted Contributor
Posts: 1,592
Registered: ‎10-12-2010

Re: Anyone having problems with the easy pay option?


@Gorgf wrote:

@Lucylu12. I think it is a Q tech  issue as I tried to change my order to one payment. I went into my order status and was able to adjust some. I ended up having to call CS as could not make changes. It isn't your computer or tablet. I think the system is overloaded?


I think you may be right. I have never had an issue changing the payment options until now. With free shipping it's probably overloaded. I will try later.

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: Anyone having problems with the easy pay option?


@Lucylu12 wrote:

@Gorgf wrote:

@Lucylu12. I think it is a Q tech  issue as I tried to change my order to one payment. I went into my order status and was able to adjust some. I ended up having to call CS as could not make changes. It isn't your computer or tablet. I think the system is overloaded?


I think you may be right. I have never had an issue changing the payment options until now. With free shipping it's probably overloaded. I will try later.


@Lucylu12  Good Morning, Sorry you are having trouble w/ez pays, I've had one other customer with the same issue, if you need it changed  please email the order info to QVCSocialTeam@qvc, we are happy to help.       

Susan

Honored Contributor
Posts: 19,486
Registered: ‎03-16-2010

Re: Anyone having problems with the easy pay option?

I never use e-z pay so I always change it when I place my order.

 

Yesterday when I tried the green "Edit" button, it wouldn't work.  I had to use "Payment Options" to change my order to one payment.

Respected Contributor
Posts: 2,634
Registered: ‎03-09-2010

Re: Anyone having problems with the easy pay option?

Yes, same problem. If they get it fixed may order one more item later. I rarely use easy pay.
Respected Contributor
Posts: 4,052
Registered: ‎06-07-2010

Re: Anyone having problems with the easy pay option?

I can only order with easy pay. I do not use easy pay. Very annoying.

Honored Contributor
Posts: 19,486
Registered: ‎03-16-2010

Re: Anyone having problems with the easy pay option?

I just placed an order and could change to one payment as usual with no problems.

Respected Contributor
Posts: 2,634
Registered: ‎03-09-2010

Re: Anyone having problems with the easy pay option?

Just checked and still not working for me. Not going to keep checking, their loss!