Q Talk

[bluehydrangea]

I am having serious QVC web site troubles.  Pages are not loading correctly.  Colors are not "clickable", the video option doesn't even show on the item page, when I click on a color and size and choose "add to cart" nothing happens.  I have tried two browsers on my computer.  Both are doing the same thing and I am using current browsers.  I have checked my settings and nothing is blocked.  Anyone else?  Any advice?  Is it a QVC problem?

[DarlingDino]

I have been having problems with the qvc website all day. It started yesterday, problems picking options and ordering no videos and cant read feedback. there are other posts about these problems today also. So you are not alone. I think we have to wait it out cause no body came up with a  solution

[Trix]

I'm having an issue with QVC.com using Google Chrome.  I can see evrything, pages load normally, but I am unable to log in.  The log-in page literally only displays the bar to insert my username but the bar for the password does not appear. Of course without that I cannot log in.  If I go to Internet Explorer everything works fine  I did send an email directed to tech support to find out if it was something they know about, or an issue I need to rectify myself, but did not get a response as yet.  

[spikeysmom]

Yes, video's start then go blank, no sound at all. I've deleted cookies, and re-started my computer and nothing helps. I don't understand why they can't find the problem. It started in the last 24 hours. Up until then all was normal. Tried everything and nothing works. HSN and Evine video's and web site's work fine. It's only QVC that is having issues which, on multiple posts, they keep saying it works on their "end". Well fine, if "they're" doing the shopping. But many of us are having issues and have tried all their suggested "fixes" and they don't help!!!

[jaxs mom]

I haven't had any issues on Safari

[livelovelaugh66]

I have done a live chat twice in the last 2 days and called customer service with many of the problems you are having plus others that are mentioned on the boards.  I finally got someone to even admit that there were some other folks having issues that they have heard about today.  I was told that, when asked if I used apple products or windows, that they seem to be getting issues with apple and I should make sure that we had updated everyting.  Interstingly, we have all new updates on all our apple devices which had been performing just fine for at least a couple of weeks, and only went non-functional in the last two days with only QVC.  I have no issues with any other shopping channel.  Very frustrated and I would like to think that QVC cares enough about those of us who have been good customers for many years to check into the possibility that whatever they thought was needed to update their web site  or more stream lined might be causing issues for those of us who would like to purchase their products.  I might add that I have read the boards for years but have never posted until this total frustration.

[spikeysmom]

As I previously mentioned, I am having the same issues...NO APPLE product....HP computer and Google Chrome is what I have. I noticed they changed the format of their pages and that's when these issue's started, As I said, every OTHER site works fine.

[LBoiles]

There have been numerous computer website outages since yesterday. It has been on the news, saying it was affecting some major compainies. QVC had issues, on all levels.

Whether it was a mac/pc or tablet. I can't expain what happened in english, but believe me it was darn annoying !!

[bluehydrangea]

Thank you all for your replies ... looks like I am not alone!  Computer wise, I have a one year old Dell and have tried both Google Chrome and Explorer all day and no pages load correctly.  Hope QVC sees our posts and fixes the problem quickly!!!

[TY]

I noticed today that QVC has changed their web pages so that they are not using Adobe Flash Player to play their videos. That may account for page loading problems but I don't know. I have Adobe Flash Player disabled and the ActiveX Filtering tool toggled on and yet the videoclip that loads by default started playing without my permission. I checked my Internet Explorer settings and the Adobe Flash Player was disabled which leads me to believe that QVC is switching video formats.

QVC, I do not want to have videoclips load and play automatically, I want to see the photo of the item. Videoclips take time to load and use up data and it's up to me whether I want to watch a video or not, I don't want it automatically.