Anyone Experiencing Return Label Issues?

Nitefall · ‎03-10-2010

I want to return my recent purchase but cannot because the Q still has the "TRACK PACKAGE" symbol in my account. When I log on the VIEW ORDER to start my return it says I haven't received it yet. I received my item on 7/16/26 and still on 7/21/26 won't let me return my order!!!!!

I have called cust.service twice FINALLY the second cust. service person told me the Q is having computer issues and cannot generate a RETURN LABEL!!! She said their IT DEPT. is working on it. She told me I could send it back on my own "DIME" she would give me the address or I could wait till the problem is resolved. The package has 3 pieces and is very heavy. She also stated if it was returned after the 30 days I would not be charged extra because their are notes on my account because of Q error.

The thing I fnd suspect is: I cannot get a return label but the system was good enough on 7/20/26 to add a "REVIEW ITEM" TO MY ACCOUNT! If I can review it that means I have it!!!! SO LET ME RETURN IT!!!

Anyone else having these issues?????

Mz iMac · ‎07-26-2014

@Nitefall Do a forum search & you will see for yourself

"Never argue with a fool. Onlookers may not be able to tell the difference."

FranandZoe · ‎03-09-2010

Yes the item I've been trying to return since Friday or Saturday still says there are no items eligible for return from that order. I received a pair of earrings today with the wrong stone - ordered amethyst - received garnet - I was able to process return and print the label no problem. Go figure.

I'm just going to hold onto that first item. I have a number of orders still coming and if it's still a problem and I have more returns I'll just put them all in one box and pay for the shipping up front. Then I'll just have to make sure I don't get charged again for the returns.

It's becoming exhausting to shop at QVC lol.

JerseyGirl44 · ‎12-02-2016

I gave up waiting....returned it on my own after getting the address from customer service. It cost me a dollar more than QVC would charge for a return. What an annoyance!!

Kachina624 · ‎03-10-2010

@Nitefall. You dont need a label if you use the QR code...If they'll let you download it. Reference CS for instructions for using it. Very simple.

New Mexico☀️Land Of Enchantment

Sooner · ‎03-10-2010

I had big QVC label issues today darn it! But it was the router and the printer having a fuss that caused it!

San Antonio Gal · ‎05-18-2017

@Kachina624 wrote:
@Nitefall. You dont need a label if you use the QR code...If they'll let you download it. Reference CS for instructions for using it. Very simple.

@Nitefall - What about the QR code?

Catch71 · ‎03-09-2010

I would imagine the system wouldn't generate a QR code if it's not generating a label because it is not acknowledging she even received the item.
I would just hold on to the item until they fix the issue since they told you that you would not be penalized if you return after 30 days. That would be easier than getting involved to see if a refund goes through.

Stray · ‎04-20-2013

I return very little but have never had an issue

ChattRental · ‎01-05-2019

Same issue and same response from customer service. I am going to wait it out, but I am retired IT and this is not a huge problem to fix so I don't understand the over 1 week delay and that they have not given customer service any manual work arounds. Been a customer since the early 1990s and this is the most disappointed I have ever been.