Re: Another Rant About Wrong QVC Refunds& PAYPAL C... - Page 2

tropics21 · ‎05-02-2010

Yes there is a way to tract it all. I buy alot from QVC, when I return, I make a copy of my return label and immediately write on the copy how man ez pays, the dates they are charger and than check back after they post an email they refunded me, and I check to see if the amount is correct. What QVC NEW THING is sending an email that they refunded, but if you charged it on any card other than qvc, qvc HOlds, or takes their time transmitting the refund information to let's say mastercard to the tune of 4-5 days and than once mastercard gets it, they don't credit to you card for another 4-5 days so now between qvc and mastercard, they are holding your money and charging interest for the 10 days of transactions. I THOUGHT WE LIVED IN A COMPUTER WORLD, THINGS ARE SUPPOSE TO MOVE FASTER, BUT THE ONLY ONE MAKING OUT ON THE DEAL IS QVC AND THE CUSTOMER WHO PAYS MORE INTEREST BECAUSE OF THE DELAY

SeaMaiden · ‎03-10-2010

I stopped using easypay over a year ago.....best thing I ever did. I now can keep accurate track of my purchases and returns. Easy pay is a trap.

WindingRoad · ‎06-18-2018

@tropics21 wrote:
Yes there is a way to tract it all. I buy alot from QVC, when I return, I make a copy of my return label and immediately write on the copy how man ez pays, the dates they are charger and than check back after they post an email they refunded me, and I check to see if the amount is correct. What QVC NEW THING is sending an email that they refunded, but if you charged it on any card other than qvc, qvc HOlds, or takes their time transmitting the refund information to let's say mastercard to the tune of 4-5 days and than once mastercard gets it, they don't credit to you card for another 4-5 days so now between qvc and mastercard, they are holding your money and charging interest for the 10 days of transactions. I THOUGHT WE LIVED IN A COMPUTER WORLD, THINGS ARE SUPPOSE TO MOVE FASTER, BUT THE ONLY ONE MAKING OUT ON THE DEAL IS QVC AND THE CUSTOMER WHO PAYS MORE INTEREST BECAUSE OF THE DELAY

@tropics21 That makes sense but it seems that when you receive the item, you need to write down all the EP info whether you return it or not. Not just to see if the refund is correct, but to see if all the future EP's on your credit card are correct for that item. Yes, so right, they're making money every which way they can.

elated · ‎06-09-2010

I think if you return many items, you need to shop elsewhere. It does get expensive because you pay the fees of the label and the original shipping charge. These charges are deducted from your easy pay. Therefore, you will have a small refund. I think you need to keep better track of your purchases. My experience is different than yours and I know what I bought and track my payments. If QVC was not honest in their dealings, I would imagine that they would be under investigation.

You can contact the Better Business Bureau. I think people don't like to be held accountable for their own actions. Keep track of your purchases and easy pay. They do list all the easy pays on your account. I have received statements about my account through email but I check my account all the time.

Carmie · ‎10-25-2010

I was always under the impression that you cannot return multiple items in one box if they were not sent to you in a single order.

You sent back three items in one box. one was defective and should not incur a shipping charge. The other two would incur shipping charges because they were not defective.

So, if you were charged for returning two items, you would incur two charges.

If you purchase something and use PayPal, they will refund your return shipping charges up to $30 for each return, up to 12 returns a year. You have to sign up for that perk before you use it on their website.

Looks to me that you tried to save money on returns by packing three items together and it backfired. I don't know what items you returned, but it probably cost QVC more than $6.95 shipping for that box to be returned. How do they figure out how much the free shipping item cost and subtract that from the total they paid for total shipping?

You could have returned all three items sent back separately and and had all of your shipping charges returned to you by PayPal. It would have cost you nothing.

Daysdee · ‎03-09-2010

Just think about it -- those that used easy pay for Christmas (early Dec.) will be making payments until April or May. Also, sometimes you get two payments charged in one month. I only used EP a few times years ago and I marked on the original receipt how many payments would be due and checked them off each time they were on a statement. Don't have time or patience for that anymore.

Lipstickdiva · ‎03-10-2010

The problem with people being charged a return label fee when they didn't use the return label has been going on for months and months with no resolution. At this point, I have to think QVC is doing it on purpose, hoping people won't notice and it increases their bottom line. There is just no other explanation for it. I definitely would contact the FTC, BBB and the PA Attorney General. Enough is enough. I check my returns all the time and I've never had the issue however it's rare that I don't use the return label.

I also detest on QVC drops off prior months with easypays so you cannot go back and look. It's a pain. Evine, JTV and HSN do not do that. It's only QVC.

I use Paypal pretty much exclusively to pay for my purchases and knock on wood, I've not had an issue with my easypay amounts. I immediately mark the first easypay in my checkbook register and write (1 of X) next to it. When I get a notice from PP about a payment being authorized, I go back the month prior in my register to match up the amount and then put (2 of X) next to the second payment. So far, so good.

Lipstickdiva · ‎03-10-2010

@Carmie wrote:
I was always under the impression that you cannot return multiple items in one box if they were not sent to you in a single order.

You sent back three items in one box. one was defective and should not incur a shipping charge. The other two would incur shipping charges because they were not defective.

So, if you were charged for returning two items, you would incur two charges.

If you purchase something and use PayPal, they will refund your return shipping charges up to $30 for each return, up to 12 returns a year. You have to sign up for that perk before you use it on their website.

Looks to me that you tried to save money on returns by packing three items together and it backfired. I don't know what items you returned, but it probably cost QVC more than $6.95 shipping for that box to be returned. How do they figure out how much the free shipping item cost and subtract that from the total they paid for total shipping?

You could have returned all three items sent back separately and and had all of your shipping charges returned to you by PayPal. It would have cost you nothing.

@Carmie, the mods here have confirmed that you can send back more then one return together even if you didn't receive them together. The exception is they should all be going to the same return address. So you can't return housewares with beauty or clothing.

I have returned more then 1 item together that were shipped separately. You use one return label. I always mark on the outside of the package that there are 2 items enclosed. If the return label says $6.95 will be deducted but you items go over that weight, you are charged accordingly. But you should NOT be charged 2 separate $6.95 return fees.

In this instance here, I too would have returned the defective item on it's own. What difference did it make since the OP wouldn't have been charged for the return label. Then I would have returned the other 2 items together. It just would have been easier IMO.

Lipstickdiva · ‎03-10-2010

@Daysdee wrote:
Just think about it -- those that used easy pay for Christmas (early Dec.) will be making payments until April or May. Also, sometimes you get two payments charged in one month. I only used EP a few times years ago and I marked on the original receipt how many payments would be due and checked them off each time they were on a statement. Don't have time or patience for that anymore.

@Daysdee, one always has the option to pay easypays off early. I do it all the time. Sometimes I don't want to come off all the money up front so I do easypay. If I like the item and am going to keep it, I go into my account and have all future easypays charged to me immediately and pay the item in full.

DJs mom · ‎06-06-2012

@Carmie you can return more than one item in the same box and use 1 return label. From QVC's website:

How do I return multiple items with one return label?

We want to keep the return process as easy as possible!

You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.

To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.