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09-26-2017 11:16 PM
I have had an order that is in the process of shipping, all of a sudden tonight it says Attempting to CANCELL in bold letters. I never attempted to CANCELL the order. Yet when you put the order status in, it says In The Process. Has anyone had this happen before.
09-26-2017 11:21 PM - edited 09-26-2017 11:22 PM
You might want to post this under Customer Care so someone from the QVC Social Team can see it.
09-26-2017 11:47 PM - edited 09-27-2017 08:39 AM
@Lucylu12, I have a feeling you encountered the major technical mess that's been happening on the website. I'm sorry you're having trouble.
Unfortunately, there can be a problem with starting a duplicate thread in Customer Care because it's considered to be "cross-posting" and the moderators usually remove duplicate threads. Requesting to have a thread moved to the other sub-forum usually works better, but that's just my experience.
(Community Guidelines: Do not cross-post - Don’t make duplicate posts across different forums — it clogs things up and fractures the conversation. link: https://community.qvc.com/t5/Welcome-Get-Started/Community-Guidelines/m-p/1856684#M2.)
Not sure which moderators are on duty right now or I'd try an "@ notification" to them -- but we can use the "Report Inappropriate" feature to flag them, to alert them to a thread that could benefit from their assistance. I just did that, so with luck one of the helpful QVC Social Team will reply.
Also, it often works to contact them via email: QVCSocialTeam@qvc.com
(eta: I checked the members online and it looks like @Barbara-QVC, @Alice-QVC,@Kinski-QVC might be here.)
09-27-2017 08:50 AM
Hi @Lucylu12 Please send your order number to QVCSocialTeam@qvc.com and we will take a look
09-27-2017 06:45 PM
Thanks everyone. I got side tracked at home. I checked this morning and the item had shipped. Must of been a tech issue for sure.
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