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Respected Contributor
Posts: 4,665
Registered: ‎03-10-2010

A pleasant surprise from the Q

I had pre-ordered the recent TSV set of 8 Josie Maran body butters, with a shipping charge of $3.50.  When the TSV was actually presented, I saw they had free shipping that day, and I thought that was a bummer, but "whatever."

 

Today, I received an email from CS tellling me they had refunded the $3.50 to my account.  Good for the Q!  I didn't even have to say anything to them.

Laura loves cats!
Esteemed Contributor
Posts: 7,809
Registered: ‎12-24-2010

Re: A pleasant surprise from the Q

Shocking...........perhaps they are turning over a new leaf.

Esteemed Contributor
Posts: 7,322
Registered: ‎02-22-2015

Re: A pleasant surprise from the Q

I don't believe QVC was ever trying to cheat anyone of anything. They are a huge company and accidents happen in the course of doing business with millions of customers. Thanks for giving them a nice compliment. Confident it happens a lot more than anyone on these forums realizes or admits. 

Money screams; wealth whispers.
Honored Contributor
Posts: 10,154
Registered: ‎03-09-2010

Re: A pleasant surprise from the Q

I also think it was a simple mistake.

 

Years ago, I had the same thing happen and the money was refunded without any effort on my part.  I received an email advising me about it.

 

I've also had a refund, when a price dropped after I'd pre-ordered something.

Valued Contributor
Posts: 744
Registered: ‎05-31-2018

Re: A pleasant surprise from the Q


@fthunt wrote:

Shocking...........perhaps they are turning over a new leaf.


No, they have done that for years

Valued Contributor
Posts: 988
Registered: ‎05-02-2010

Re: A pleasant surprise from the Q

I don't know what the big deal is, they should not charge you shipping, normal business practice